Maternal Health Navigator — High-Risk Pregnancy Care

Agape Community Health Center; Jacksonville (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Agape Community Health Center seeks a Patient Health Navigator to guide pregnant patients through prenatal and postpartum care, focusing on high-risk cases and Medicaid enrollment. The role connects families to social support and medical resources while supporting a high-risk OB clinic and care coordination across hospital systems.

Responsibilities include scheduling, outreach, and ensuring timely care transitions.

Formación

• High school diploma or equivalent; associate's degree preferred.
• CHW certification preferred; candidates not certified must complete sponsored CHW training/certification.
• CMA/RMA certification or MA training/experience required for back-up clinical support.
• Experience in community health, care coordination, patient navigation, or clinical support, preferably in an FQHC or maternal health setting.
• Familiarity with Medicaid eligibility, PRAPARE, and community resource referral.
• Proficiency with electronic health records (athenaOne preferred) and strong documentation skills.
• Bilingual (English/Spanish) strongly preferred.
• Strong interpersonal skills, cultural competence, and patient-centered approach.
• Ability to manage a caseload and meet time-sensitive referral and follow-up targets.
• Comfort working across clinical and community settings and collaborating with multidisciplinary teams.
• Attention to detail in tracking metrics and maintaining audit-ready documentation.
• Discretion in handling confidential patient information in compliance with HIPAA.

Responsabilidades

• Conduct patient outreach, verify insurance eligibility prior to scheduling, and enroll patients in Medicaid, sliding-fee, or patient-assistance programs.
• Connect patients facing barriers to care with community resources, medical devices, and Medicaid benefits.
• Engage patients and educate them about the Maternal Health Program and local initiatives.

Conocimientos

Care coordination

Patient navigation

Community health

Medicaid knowledge

PRAPARE

Resource referral

athenaOne

Documentation

Bilingual English/Spanish

Interpersonal skills

Cultural competence

Patient-centered care

Caseload management

Time management

HIPAA compliance

Discretion with confidential data

Team collaboration

Attention to detail

Educación

High school diploma or equivalent

Associate's degree preferred

Florida CHW certification preferred

CMA/RMA certification or MA training/experience

Herramientas

athenaOne

Descripción del empleo

Agape Community Health Center seeks a Patient Health Navigator to guide pregnant patients through prenatal and postpartum care, focusing on high-risk cases and Medicaid enrollment. The role connects families to social support and medical resources while supporting a high-risk OB clinic and care coordination across hospital systems.

Responsibilities include scheduling, outreach, and ensuring timely care transitions.