Performance Manager (VinSolutions)

Cox Enterprises; Pennsylvania; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus/incentive plans

Health benefits

401(k) retirement plan

Parental leave

Job summary

Cox Enterprises is seeking a Performance Manager to build and maintain client relationships, retain revenue, and drive product utilization. This regional role favors candidates from Ohio and nearby states but supports remote work with moderate supervision.

You will advocate client needs internally to ensure a seamless experience across accounts. The position emphasizes retention, upselling, and cross-functional collaboration, with travel up to 50% likely.

Qualifications

• Bachelor's degree in a related discipline with 4 years' experience, or equivalent alternative shown in the job spec.
• Valid driver's license required.
• Retail automotive experience preferred for leadership roles.

Responsibilities

• Manage a portfolio of external clients to retain revenue and drive product utilization.
• Build relationships and advocate client needs across internal teams.
• Engage clients via onsite visits and virtual sessions to gather insights and expand product usage.
• Identify at-risk accounts and develop action plans to retain relationships.
• Monitor account performance and drive actionable improvements.

Skills

Communication skills

Remote work

Relationship building

Problem solving

Attention to detail

Education

Bachelor's degree in related discipline

Tools

Microsoft Office

Screen sharing tools

Job description

**This is a regional position. Preference will be given to candidates living in Ohio and neighboring states.**

The VinSolutions Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities to ensure client and revenue retention and drive product utilization. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments.

The Performance Manager works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience.

What You'll Do:

• Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.
• Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity.
• Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client's business processes and helps them meet their objectives.
• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
• May also work with 'at risk' clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
• Follow standard practices and procedures to identify key barriers and core problems with their client's situations preventing them from meeting business objectives. Applies problem-solving skills and strategic insight to accomplish client goals.
• Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results.
• Closely monitor system 'red flags'/emergencies with clients and take immediate action.
• Improves existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
• Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility.
• All other duties as assigned.

What's in It for You?

Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Who You Are:

Required Qualifications

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
• Safe drivers needed; valid driver's license required

Preferred Qualifications

• At least 3 years' recent retail automotive experience as a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager or similar capacity
• Proven ability to influence change inside or a dealership
• Direct experience desking deals in a retail automotive environment
• Working knowledge and experience in retail automotive and broad capabilities through software utilization
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
• Ability to effectively communicate with all levels at an automotive dealership or dealer group
• Ability to communicate in a way that retains audience engagement
• Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption
• Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures
• Desire to work in a highly collaborative atmosphere through remote technologies
• Ability and eagerness to learn complex technology and basic understanding of web-based systems
• Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends