Performance Manager (VinSolutions)

CAI Cox Automotive Corp Svcs., LLC; Kentucky; Hybrid; USD 83,000 - 124,000; Full time

Benefits offered by this job

Competitive salary

Bonus/incentive plan

Flexible work options

Excellent work-life balance

Comprehensive healthcare

401(k) retirement plan with company 0

Parental leave and fertility coverage

Professional development

Job summary

Cox Automotive is seeking a Regional Client Performance Manager to manage a portfolio of external clients, focusing on retention and expansion of product utilization. This role works remotely with up to 50% travel and requires strong relationship management across dealership staff at all levels.

The candidate will advocate for clients internally, monitor performance, and drive revenue growth while collaborating with other managers to ensure a seamless, high-quality client experience.

Qualifications

• Bachelor's degree in a related discipline and 4 years' experience in a related field.
• Safe drivers needed; valid driver's license required.

Responsibilities

• Build and maintain relationships with a portfolio of clients to ensure revenue retention.
• Drive product utilization and advise on actions to meet client objectives.
• Collaborate with internal teams to address client needs.
• Monitor account performance and adjust dealer expectations.
• Identify opportunities to upsell product functionality.

Skills

Client relationship management

Account retention strategies

Communication skills

Remote work

Education

Bachelor's degree in a related discipline

Job description

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Performance Manager B - CAI Management Level Individual Contributor

Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 50% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00.

Job Description

This is a regional position. Preference will be given to candidates living in Ohio and neighboring states.

The VinSolutions Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities to ensure client and revenue retention and drive product utilization. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client’s needs to various departments. The Performance Manager works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience.

What You'll Do:

Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio. Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity. Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives. Build and develop strong working relationships with clients and all client staff at all levels from within the dealership. May also work with 'at risk' clients, using judgment to identify and develop an action plan to turn around and retain the relationship. Follow standard practices and procedures to identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. Applies problem‑solving skills and strategic insight to accomplish client goals. Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives. Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results. Closely monitor system ‘red‑flag’/emergencies with clients and take immediate action. Improves existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients. Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility. All other duties as assigned.

What’s in It for You?

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Check out all our benefits.

Who You Are:

Required Qualifications Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field. Safe drivers needed; valid driver's license required.

Preferred Qualifications

At least 3 years’ recent retail automotive experience as a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager or similar capacity Proven ability to influence change inside or a dealership Direct experience desking deals in a retail automotive environment Working knowledge and experience in retail automotive and broad capabilities through software utilization Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems Ability to effectively communicate with all levels at an automotive dealership or dealer group Ability to communicate in a way that retains audience engagement Exceptional listening skills and to be able to detect problems/risks without being in a face‑to‑face situation, ability to ask open‑ended question to provoke thoughtful disruption Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures Desire to work in a highly collaborative atmosphere through remote technologies Ability and eagerness to learn complex technology and basic understanding of web‑based systems Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends.

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.