Performance Consultant II-OEM

CAI Cox Automotive Corp Svcs., LLC; Missouri; Hybrid; USD 71,000 - 106,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Cox Automotive is seeking a Performance Consultant II for the Xtime OEM program. The role focuses on customer retention, product utilization, and consultative guidance for dealership clients and OEM teams. Expect up to 75% travel; remote work is possible when not traveling.

The ideal candidate will build strong client relationships, deliver actionable insights, and support enterprise customers through Xtime products and services.

Qualifications

• Bachelor's degree in a related discipline; 2 years experience with OEM dealer groups or similar
• Minimum of 1 year working directly with dealerships, preferably in advisory or account management
• Strong understanding of dealership processes and operational readiness in enterprise and dealership contexts
• Ability to discuss technical issues clearly with non-technical customers
• Excellent verbal and written communication; highly organized and adaptable

Responsibilities

• Conduct on-site and remote consultations with dealership personnel and OEM teams to promote retention and growth
• Manage a portfolio of accounts with a focus on reducing churn and increasing product utilization
• Build and maintain relationships with OEM corporate and field teams and dealerships
• Lead monthly KPI reviews and present insights to drive action and improved outcomes
• Provide L2/L3 technical support and training on Xtime products to enterprise customers
• Represent Cox Automotive at national dealer and industry events

Skills

Dealership experience

Operations knowledge

Critical thinking

Communication skills

Education

Bachelor's degree in related discipline

Tools

DMS systems

Job description

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Performance Consultant II OEM xTime - CAI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $70,700.00 - $106,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Job Description

The Performance Consultant II is expected to build and maintain relationships with OEM corporate and field teams and dealership clients and ensure customers' needs are the driving force behind priorities, decision and activities in order to ensure client retention and product utilization. Responsible for proactively interacting with dealership key decision makers within a book of business to provide consultative recommendations and actionable insights that increase client product utilization and effectiveness across products and services. Please Note: Candidates should be located in the Upper Midwest. Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.

Responsibilities

• 75% of all activity will be for on-site, in person consultations, with 25% by phone Activity is aligned with both, Xtime and agreed upon OEM program objectives
• Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
• Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
• Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
• Provide proactive customer relationship management as primary point of contact post-implementation of Xtime's product(s)
• Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimizing potential client churn risk
• Conduct monthly KPI reviews with respective OEM Regional Management Team
• Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
• Assist in the training of various functionality afforded to enterprise customers through Xtime's product(s) as requested
• Provide L2/L3 technical support to enterprise customers as requested
• Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
• Act as an enterprise customer and dealership advocate within Xtime
• Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
• Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
• Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
• Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
• Act as point of escalation for dealership customer accounts identified as high churn risk
• Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
• Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark

Minimum Qualifications

Bachelor's degree in a related discipline and 2 years experience within an OEM such as Chrysler, GM, Volkswagen, Subaru, Nissan, etc. dealer group(s), dealership(s), and/or industry vendor(s). The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in the above area(s).

• Minimum of 1 year working directly with dealerships; preferably in an advisory or account management capacity
• Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
• Critical thinking and problem solving skills
• Ability to clearly and effectively discuss technical issues with non-technical customer personnel
• Sensitivity and patience when working with customers
• Organization and attention to detail
• Excellent verbal and written communication skills
• Flexibility/adaptability to work in a very dynamic environment
• Desire to work in a highly collaborative atmosphere
• Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.

Preferred Qualifications

• Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
• Working knowledge of one or more DMS systems (desirable)

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.