Supervisor, Vehicle Operations Support (Manheim Central)

CAI Cox Automotive Corp Svcs., LLC; Matteson (IL); Hybrid; USD 55,000 - 83,000; Full time

Benefits offered by this job

Health care

Paid holidays

Wellness days

Parental leave

Volunteer time off

Job summary

Cox Automotive USA seeks a Supervisor, Vehicle Operations Support to lead a team, oversee onboarding, and manage scheduling for virtual block support. The role drives performance, training execution, and operational excellence across auction operations to ensure quality client experiences.

The position offers a hybrid work option with day shift hours and potential for incentive-based compensation. Candidates should have leadership experience and strong communication skills.

Qualifications

• High School Diploma or GED required with 5 years in a related field.
• Alternative combinations: Bachelor’s degree with 3+ years, Master’s with 1+ year, or PhD with up to 1 year of experience.

Responsibilities

• Lead, coach, and develop team members with regular performance check-ins.
• Oversee onboarding and training for new hires.
• Coordinate weekly scheduling and staffing for Virtual Block Specialists.
• Drive process improvements, safety, and compliance.
• Collaborate with auction leadership and cross-functional teams.

Skills

Coaching & development

Communication

Organizational skills

Time management

Problem solving

Education

High School Diploma/GED + 5 years related experience

Bachelor’s degree + 3 years related experience

Master’s degree + 1 year

PhD + up to 1 year

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Vehicle Operations Support Management Level Supervisor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $55,400.00 - $83,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Summary

The Supervisor, Vehicle Operations Support is responsible for leading people, performance, training, and operational support activities that enable effective auction operations and a high‑quality client experience. This role provides direct supervision to team members, oversees onboarding and training execution, manages scheduling and staffing for virtual block support, and partners closely with auction leadership and cross‑functional teams. The Supervisor plays a critical role in performance management, process improvement, and ensuring operational accuracy, consistency, and compliance.

Primary Duties & Responsibilities

People Leadership & Performance Management

• Lead, coach, and develop team members through regular performance check‑ins, coaching conversations, and feedback aligned to established performance metrics.
• Administer corrective and disciplinary actions in accordance with company policies and procedures.
• Track key performance indicators (KPIs), assess trends, and partner with leadership to implement strategies that improve accuracy, efficiency, quality, and service delivery.
• Lead and participate in leadership discussions and performance review meetings (e.g., LDMs, monthly follow‑ups) to review results, address issues, and ensure appropriate support.
• Foster a respectful, inclusive, and engaged work environment by modeling company values and setting clear expectations for conduct and performance.

Training & Onboarding Oversight

• Manage and oversee the onboarding process for new hires, ensuring a comprehensive and consistent introduction to systems, processes, expectations, and culture.
• Collaborate with cross‑functional partners to identify onboarding and training needs that support operational and business goals.
• Ensure training content and delivery methods align with operational standards, quality expectations, and continuous improvement initiatives.

Auction Operations Support & Scheduling

• Coordinate and verify sales schedules, lane assignments, and appropriate staffing levels on a weekly basis to meet auction needs, taking into account time zones, daily and weekly overtime considerations, and auction‑specific circumstances.
• Manage regional scheduling of Virtual Block Specialists (VBS) while collaborating with the national scheduling center to enable cross‑region support and coverage.
• Partner with auction leadership and Virtual Block Specialist team members to identify operational issues, solve problems, and continuously improve and measure the client experience.
• Monitor workload and staffing alignment to ensure operational efficiency, service quality, and timely support for auction operations.

Operational Excellence & Process Improvement

• Identify, develop, and implement process improvements that enhance efficiency, accuracy, quality, and service delivery.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for team members supporting cross‑functional or ancillary workstreams.
• Support and participate in additional projects, initiatives, and committees (such as employee engagement efforts) that promote operational effectiveness and team engagement.

Cross‑Functional Partnership & Technology Support

• Partner with internal support teams (e.g., HR, IT, Safety, Security, and other business partners) to ensure effective and efficient operational processes aligned with company objectives.
• Serve as the primary IT liaison for the location, coordinating responses to technical issues and ensuring timely resolution for team members.
• Partner with department leadership to plan, schedule, and facilitate meetings and trainings that support operational and ancillary business needs.

Compliance, Safety & Conduct

• Enforce company policies and procedures related to employee conduct, performance, and workplace standards.
• Demonstrate a visible commitment to safety by following all safety and health procedures and supporting safety initiatives in alignment with company standards.
• Ensure team members are informed of and adhere to applicable policies, procedures, and operational expectations.

Additional Responsibilities

• Perform other duties and special projects as assigned by leadership.

Required Experience & Qualifications

Minimum Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• The right candidate could also have a different combination, such as a Bachelor’s degree in a related discipline and 3 years’ experience in a related field; a Master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Demonstrated ability to coach, develop, and manage employee performance.
• Strong communication, organizational, time‑management, and problem‑solving skills.
• Ability to build effective working relationships with auction leadership and cross‑functional partners.
• Proven ability to manage multiple priorities in a fast‑paced, detail‑oriented environment.

Preferred Qualifications

• At least 1 year in a supervisory, lead, or people‑management role.
• Experience supporting auction operations, vehicle operations, or virtual sales environments.
• Experience leading training or onboarding programs.
• Experience with workforce scheduling and operational staffing models.
• Proficiency with business systems and tools used to track performance, scheduling, and operational metrics.

Work Environment

Typical office or operational environment. Regular collaboration with auction locations and cross‑functional teams.

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer pre‑employment drug test for marijuana for this position. However, you are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Flexibility to take as much vacation with pay as employees deem consistent with their duties, the company's needs, and its obligations.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Health care insurance (medical, dental, vision). Retirement planning (401(k)). Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.