Performance Management Branch Technician

California Department of Industrial Relations; Sacramento (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The California Department of Industrial Relations is seeking an Office Technician (Typing) to provide day-to-day administrative support within the Performance Management Unit, coordinating training and handling confidential personnel matters.

The role requires strong customer service, the ability to work with Word, PowerPoint, Excel, and data entry, and to assist staff with inquiries while maintaining HR files and tracking documents.

Qualifications

• Experience delivering superior customer service.
• Proficiency with Word, PowerPoint and Excel; data entry and tracking skills.
• Typing speed as specified and ability to prepare documents.

Responsibilities

• Provide day-to-day administrative and clerical support for training coordination.
• Assist managers with inquiries regarding training enrollment and personnel matters.
• Maintain confidential HR files, correspondence, and tracking spreadsheets for the PM Branch.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Job Description And Duties

If you are highly energetic, love to collaborate, enjoy engaging a variety of people, open-minded, a self-starter, and well organized this is the position for you! The Department of Industrial Relations (DIR) is looking for talented individuals to join our Performance Management Unit! Under the direction of the Supervisor I, the Office Technician (OT) is responsible for providing day-to-day administrative, clerical, and office support related to the coordination of training and sensitive and confidential personnel management projects for staff in the PM Branch. The incumbent serves as the first point of contact in assisting Department of Industrial Relations (DIR) employees with inquiries related to training enrollment and assisting managers and supervisors with general inquiries regarding personnel matters. The incumbent’s role is critical in maintaining the PM Branch’s confidential HR files, correspondence, and tracking spreadsheets to assist the PM Branch.

This posting may be used to fill future vacancies in accordance with 2 CCR.

To be considered for this Office Technician (Typing) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2012. You will find additional information about the job in the Duty Statement.

Working Conditions

The position is located at:

1416 9th St, 13th Floor

Sacramento, CA 95814

• The incumbent works 40 hours per week in an office setting. Air-conditioned, High-rise building with elevator access. Cubicle with natural and artificial lighting.


• Hybrid telework arrangements are considered in compliance with DIR policy.


• The incumbent must be able to remain in a stationary position for a prolonged period of time using a computer to draft letters, othe documents, research, email communication, and other purposes.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Instructions

Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of a SOQ. Instructions: No more than two pages with one inch margins, 12 Arial font. Number and respond to each question in the order they appear in this vacancy announcement. Failure to follow the requirements will result in your application not being considered.

• Describe your experience providing superior customer service to others.


• Describe your experience utilizing Microsoft Word, PowerPoint, Excel, and any other computer programs; also include any experience with data entry, tracking and database programs.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Final Filing Date

Final Filing Date: 10/26/2026

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.