Performance Improvement Coordinator

Advocate Health Care; Elgin (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Advocate Health Care is seeking a Performance Improvement Coordinator to drive interdisciplinary performance improvement across the organization. You will support clinical and non-clinical process owners with data analysis, methodology, and tools to meet quality indicators and regulatory requirements.

You will lead teams, develop action plans, create interpretive reports and dashboards, and participate in peer review and educational activities to promote high-quality, cost-effective patient care.

Qualifications

• Bachelor’s degree in Quality or related field.
• Typically requires 5 years in health care, clinical quality improvement.
• Knowledge of medical terminology, clinical concepts, and disease management.
• Ability to analyze complex data and communicate sensitive information.
• Proficient use of Microsoft Office suite.
• Ability to create reports, graphs, and other visual presentation materials.
• Knowledge of improvement methodology, project management, and team facilitation.
• Knowledge of healthcare rules, regulations, and standards.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Provide consultation, facilitation, and data support to performance improvement teams in order to drive improvement with quality priorities and metrics. Leads and facilitates performance improvement teams with process owners.
• Guidance and support to team members, leaders, and providers with performance improvement activity, aligned with the organization’s methodology and tools.
• Support teams including literature searches, data collection, statistical data analysis and display, and benchmarking.
• Assist in the development, implementation, communication, and evaluation of action plans to achieve cost-effective, high quality care.
• Develops and provides interpretive performance improvement reports to highlight variations in clinical and non-clinical processes and outcomes for committees and leadership.
• Designs and implements clinical studies to identify variation in medical management in order to improve patient care and outcomes.
• Participates in ongoing monitoring and improvement activities to promote regulatory compliance and ISO 9001.
• Supports physician and advance practice clinician peer review efforts and ongoing professional practice evaluations.
• Participates in educational offerings to remain current with practice.

Skills

Data analysis

Team facilitation

Medical terminology

Communication skills

Project management

Evidence-based practice

Healthcare compliance

Statistical thinking

Report writing

Education

Bachelor’s degree in Quality or related field

Tools

Microsoft Office

Job description

The Performance Improvement Coordinator facilitates interdisciplinary, collaborative performance improvement activities throughout the organization. They assist clinical and non-clinical process owners to drive performance improvement for selected priorities. They provide analytical support for improvement activities and determine compliance with quality indicators and regulatory agency requirements. They support peer review activities.

Major Responsibilities

Provide consultation, facilitation, and data support to performance improvement teams in order to drive improvement with quality priorities and metrics. Leads and facilitates performance improvement teams with process owners.

Provides guidance and support to team members, leaders, and providers with performance improvement activity, aligned with the organization’s methodology and tools.

Provides support to teams including literature searches, data collection, statistical data analysis and display, and benchmarking.

Assists in the development, implementation, communication, and evaluation of action plans to achieve cost-effective, high quality care.

Develops and provides interpretive performance improvement reports to highlight variations in clinical and non-clinical processes and outcomes for committees and leadership.

Designs and implements clinical studies to identify variation in medical management in order to improve patient care and outcomes.

Participates in ongoing monitoring and improvement activities to promote regulatory compliance and ISO 9001.

Supports physician and advance practice clinician peer review efforts and ongoing professional practice evaluations.

Participates in educational offerings to remain current with practice.

Licensure, Registration And/or Certification Required

None Required.

Education Required

Bachelor’s degree in Quality or related field.

Years Of Experience

Typically requires 5 years in health care, clinical quality improvement.

Knowledge, Skills & Abilities Required

Knowledge of medical terminology, clinical concepts, and disease management.

Ability to analyze complex data and communicate sensitive information.

Proficient use of Microsoft office suite.

Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.

Knowledge of evidence-based, best practice resources to promote efficiency and effective outcomes.

Knowledge of improvement methodology, principles, project management, and team facilitation.

Knowledge of healthcare rules, regulations, and standards.

Ability to problem solve, lead multi-disciplinary teams, use conflict management, and team building skills.

Detail oriented and able to prioritize and organize data and complex projects.

Excellent interpersonal, written, and verbal communication skills.

Physical Requirements And Working Conditions

Ability to sit for extended periods of time.

Exposed to normal office environment.

Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.