Performance Improvement Coach

Jobtailor; Manassas (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

UVA Community Health seeks a Performance Improvement Lead to drive Lean Six Sigma initiatives across clinical and support services. The role focuses on coaching leaders, guiding data-driven CQI projects, and aligning improvements with patient outcomes and operational efficiency.

The ideal candidate will mentor staff, develop training curricula, and manage multiple concurrent initiatives in a fast-paced hospital environment, traveling as needed within campus facilities.

Qualifications

• Requires bachelor's degree in healthcare or engineering.
• Minimum 5 years' experience in facilitating performance improvement in acute care hospitals.
• Lean Six Sigma Green Belt required; CQI tools mentoring experience.
• CPHQ certification within 2 years of hire.

Responsibilities

• Lead performance improvement projects across hospital units using CQI tools.
• Coach leaders and staff on Lean Management System and process improvement.
• Facilitate data analysis, SPC, and reporting for performance initiatives.
• Develop curricula and deliver classroom and just-in-time training on quality tools.
• Partner with administrators and clinicians to align projects with strategic plans.

Skills

Analytical Skills

Critical Thinking

Organizational Skills

Interpersonal Skills

Communication Skills

Education

Bachelor’s degree in a healthcare-related field or Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

• Lead performance improvement projects across UVA Community Health
• Coach leaders and team members on the Lean Management System
• Deliver formal and informal instruction in quality tools, data analysis, and statistical process control
• Facilitate improvement projects using Lean, Six Sigma, Change Management, Project Management, and CQI tools
• Collaborate with administrators, managers, and physicians to identify, coach, and support performance improvement projects
• Deliver improvement support to inpatient units, outpatient units, procedural departments, and ancillary support services
• Provide project management services, scope projects, and link them to strategic plans and key work processes
• Develop and update management plans, project plans, reporting mechanisms, issue resolution processes, and communications
• Lead and coach teams to complete performance improvement projects
• Act as a change agent and gain support from leaders and team members
• Develop curricula and deliver classroom and just-in-time process improvement training
• Serve as a liaison for hospital staff on quality-related projects and programs
• Connect leaders and frontline staff with organizational resources
• Partner with administrative and clinical leaders to establish and maintain the Lean Management System
• Facilitate workgroups, committees, and task forces
• Collect, analyze, and display quantitative and qualitative data
• Identify relationships among complex activities and opportunities for improvement
• Improve patient outcomes, care experience, resource utilization, operational efficiency, satisfaction, and financial outcomes
• Evaluate processes, tools, and workflows for continuous improvement
• Support performance sustainability through post-implementation maintenance and monitoring
• Participate in Survey Command Center activities for regulatory survey readiness
• Perform additional duties as assigned

Requirements

• Bachelor’s degree in a healthcare-related field or Engineering required
• Minimum 5 years’ experience facilitating performance/process improvement projects in an acute care hospital setting using CQI tools and mentoring leaders and/or frontline staff
• Minimum 3 years’ experience if Master’s prepared
• Lean Six Sigma Green Belt required
• CPHQ required within 2 years of hire
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio
• Ability to independently manage multiple projects
• Ability to apply critical thinking to clinical, operational, and financial challenges
• Strong oral and written communication, interpersonal, organizational, time management, and analytical skills
• Demonstrated ability to drive change, gain buy-in, and sustain improvements
• Ability to travel between campus buildings, remote facilities, and out of town as needed
• Ability to frequently sit, stand, walk, and bend/stoop
• Ability to perform frequent repetitive body movements
• Proficient communicative, auditory, and visual skills
• Attention to detail and ability to write legibly
• Ability to lift, push, or pull up to 20 lbs. occasionally

Core Competencies

Demonstrates expertise in leading performance improvement projects within healthcare settings, utilizing Lean Six Sigma methodologies and CQI tools to enhance operational efficiency and patient outcomes. Proficient in project management, data analysis, and delivering training to support organizational change and sustainability.

Highest-signal resume keywords

• Lean Six Sigma Green Belt
• CQI Tools
• Project Management
• Data Analysis
• Healthcare Experience

ATS Optimization Keywords

Hard Skills

• Performance Improvement
• Statistical Process Control
• Quality Tools
• Change Management
• Microsoft Office
• Project Scoping
• Curriculum Development
• Quantitative Data Analysis
• Qualitative Data Analysis
• Regulatory Survey Readiness

Soft Skills

• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Analytical Skills
• Critical Thinking

Certifications & Qualifications

• Lean Six Sigma Green Belt
• CPHQ

Industry Keywords

• Acute Care Hospital
• Performance Improvement Projects
• Continuous Improvement
• Operational Efficiency
• Patient Outcomes

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio