Performance Excellence Consultant

Children’s Hospital of Orange County; United States; On-site; USD 86,000 - 142,000; Full time

Job summary

Children’s Hospital of Orange County in Orange, CA seeks a Performance Excellence Consultant to drive improvement across hospital operations. You will consult, coach, and train teams using lean six sigma and other methods, manage improvement projects, and help reduce risk while increasing efficiency.

The role requires collaboration with healthcare stakeholders and capability building within CHOC. Responsibilities include leading events, analyzing data, and guiding departments to adopt processes

Qualifications

• Minimum 3 years improvement science (lean six sigma) experience.
• Minimum 6 months experience training, coaching and facilitating.
• Healthcare experience preferred.
• Previous work as a Project Manager preferred.
• Bachelor's Degree in healthcare, quality, science, business, engineering, or related area.
• Master’s degree preferred in healthcare, quality, science, business, engineering, or related area.
• Certified lean six sigma green belt, IHI Improvement Advisor, or equivalent.
• Certified lean six sigma black belt and Change Management certification preferred.
• Must be detail oriented, meet deadlines and work under pressure.
• Excellent analytical, problem-solving and strategic thinking skills.
• Strong interpersonal and stakeholder relationship-building abilities.

Responsibilities

• The Performance Excellence Consultant supports CHOC’s Performance Excellence team through consultation, facilitation, coaching, education, and project work.
• Designs and leads improvement initiatives using improvement science methodologies.
• Manages improvement science projects and facilitates improvement events/activities.
• Serves as an expert consultant and advisor in improvement science methodologies.
• Coaches others in the use of improvement science tools and change management.
• Engages and leads improvement of internal processes and systems.

Education

Bachelor's Degree in healthcare, quality, science, business, engineering, or related area

Job description

Work Location Orange, California Work Shift Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Performance Excellence Consultant supports CHOC’s Performance Excellence team through consultation, facilitation, coaching, education, and project work. Functions as a change agent utilizing improvement science methodologies to improve efficiency and effectiveness in operations and reduce operational and clinical risk in the healthcare system. Designs and leads improvement initiatives using improvement science methodologies. Manages improvement science projects and facilitates improvement events/activities. Serves as an expert consultant and advisor in improvement science methodologies. Assists departments and associates in the use of improvement science tools, project management, and change management tools. Helps build internal capacity and capability by coaching others in the use of improvement science tools. Provides Performance Excellence training to CHOC associates in classroom and virtual settings, within meetings/workshops, and informal ways. Engage and lead improvement of internal processes and systems.

Pay Range

Minimum $86,258 Midpoint $114,296 Maximum $142,334 Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience Required

• Minimum 3 years improvement science (lean six sigma) experience.
• Minimum 6 months experience training, coaching and facilitating.

Preferred Experience

• Healthcare experience.
• Previous work as a Project Manager.

Education Required

• Bachelor's Degree in healthcare, quality, science, business, engineering, or related area.

Preferred Education

• Master’s degree in healthcare, quality, science, business, engineering, or related area.

Training Required

• Certified lean six sigma green belt, IHI Improvement Advisor, or equivalent.

Preferred Training

• Certified lean six sigma black belt.
• Change Management certification.

Special Skills Required

Must be detail oriented, able to meet deadlines, and work under pressure. Excellent analytical, problem-solving, and strategic thinking skills to understand and anticipate the impact and opportunities. Able to relate and communicate positively, effectively, and professionally with others ability to build and establish positive relationships with stakeholders and associates at all levels. Experience managing multiple projects/activities while maintaining exceptional working relationships. Intermediate or advanced MS office suite skills. Strong interpersonal skills.

Work Environments - Functional Demand

Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.

Physical Activity Requirements

• Bending
• Carry Objects
• Climbing
• Keyboard use/repetitive motion
• Pinching/fine motor activities
• Push/Pull
• Reaching forward
• Reaching overhead
• Sitting
• Squat/kneel/crawl (Squad & Knee)
• Standing
• Talk or hear
• Taste or smell
• Twisting
• Walking
• Wrist position deviation

Lifting

• Lifting (Floor to waist level) - Occasional 0-35%
• Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements

• Color Discrimination
• Depth Perception
• Far Vision
• Hearing
• Near Vision

Environment Requirements

• Airborn Communicable Disease
• Bloodborne Pathogens
• Chemical
• Dust Particular Matter
• Extreme Noise Levels
• Extreme Temperatures
• Radiation
• Uneven Surfaces or Elevations

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

Recognized year after year as national leader in employee engagement, and named one of the best children’s hospitals by U.S. News & World Report, this is an exciting time to be at CHOC. Our campus is constantly growing and offering new state-of-the art programs and services as we continue to meet the needs of more than 250,000 children annually, making the opportunities for career enrichment endless.

We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all. We hope you will join our dedicated and talented team of associates committed to the highest standards of care and making a difference in the lives of children in Orange County – and beyond.

We're always in search for our next Defender of Childhood!