Performance Capacity & Analytics Analyst

Programmers.io; Frederick (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Programmers.io is seeking a Performance Capacity Management Analyst to monitor, analyze, and optimize performance data using Datadog. This role focuses on bridging technical monitoring with business decisions through dashboards, reports, and capacity planning.

You will design dashboards, analyze trends, forecast capacity, and help define SLAs/SLOs. Strong communication and cross-functional teamwork are essential to translate data into actionable insights for stakeholders.

Qualifications

• Bachelor's degree in a related field.
• Hands-on Datadog experience for dashboards, APM, logs.
• Strong knowledge of PCM methodologies.
• Strong analytical skills for business data analysis.
• Proficient in Excel/SQL; BI tools beneficial.
• Familiarity with ITIL/ITSM is preferred.
• Excellent communication to present data to non-technical stakeholders.
• Ability to collaborate with Engineering, Operations, and Business teams.

Responsibilities

• Design, build, and maintain Datadog dashboards, monitors, and alerts to track KPIs.
• Analyze system and business performance data to identify trends, anomalies, and improvement opportunities.
• Apply PCM principles to forecast capacity needs, manage performance baselines, and support scalability planning.
• Translate raw operational/business data into clear insights and recommendations for stakeholders.
• Collaborate with IT Operations, Engineering, and Business teams to define SLAs, SLOs, and KPIs.
• Prepare regular reports (daily/weekly/monthly) on system health, business metrics, and capacity utilization.
• Support root-cause analysis for performance issues using Datadog logs, APM, and traces.
• Recommend process improvements based on data-driven insights.
• Maintain documentation for monitoring standards, PCM processes, and reporting frameworks.

Skills

PCM methodologies

Data analysis

Cross-functional collaboration

Communication

ITIL familiarity

Education

Bachelor's degree in a related field

Tools

Datadog

Excel

SQL

Power BI

Tableau

Job description

Programmers.io is seeking a Performance Capacity Management Analyst to monitor, analyze, and optimize performance data using Datadog. This role focuses on bridging technical monitoring with business decisions through dashboards, reports, and capacity planning.

You will design dashboards, analyze trends, forecast capacity, and help define SLAs/SLOs. Strong communication and cross-functional teamwork are essential to translate data into actionable insights for stakeholders.