Capacity Manager

Programmers.io; Frederick (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Programmers.io is seeking a Performance Capacity Management Analyst to monitor, analyze, and optimize performance data using Datadog. This role focuses on bridging technical monitoring with business decisions through dashboards, reports, and capacity planning.

You will design dashboards, analyze trends, forecast capacity, and help define SLAs/SLOs. Strong communication and cross-functional teamwork are essential to translate data into actionable insights for stakeholders.

Qualifications

• Bachelor's degree in a related field.
• Hands-on Datadog experience for dashboards, APM, logs.
• Strong knowledge of PCM methodologies.
• Strong analytical skills for business data analysis.
• Proficient in Excel/SQL; BI tools beneficial.
• Familiarity with ITIL/ITSM is preferred.
• Excellent communication to present data to non-technical stakeholders.
• Ability to collaborate with Engineering, Operations, and Business teams.

Responsibilities

• Design, build, and maintain Datadog dashboards, monitors, and alerts to track KPIs.
• Analyze system and business performance data to identify trends, anomalies, and improvement opportunities.
• Apply PCM principles to forecast capacity needs, manage performance baselines, and support scalability planning.
• Translate raw operational/business data into clear insights and recommendations for stakeholders.
• Collaborate with IT Operations, Engineering, and Business teams to define SLAs, SLOs, and KPIs.
• Prepare regular reports (daily/weekly/monthly) on system health, business metrics, and capacity utilization.
• Support root-cause analysis for performance issues using Datadog logs, APM, and traces.
• Recommend process improvements based on data-driven insights.
• Maintain documentation for monitoring standards, PCM processes, and reporting frameworks.

Skills

PCM methodologies

Data analysis

Cross-functional collaboration

Communication

ITIL familiarity

Education

Bachelor's degree in a related field

Tools

Datadog

Excel

SQL

Power BI

Tableau

Job description

We are looking for a Performance Capacity Management Analyst with strong hands-on experience in Datadog and Process/Performance Capacity Management (PCM) to help monitor, analyze, and optimize business and system performance data. The ideal candidate will bridge the gap between technical monitoring data and business decision-making, delivering actionable insights through dashboards, reports, and capacity planning.

Key Responsibilities

• Design, build, and maintain Datadog dashboards, monitors, and alerts to track application, infrastructure, and business KPIs.
• Analyze system and business performance data to identify trends, anomalies, and improvement opportunities.
• Apply PCM principles to forecast capacity needs, manage performance baselines, and support scalability planning.
• Translate raw operational/business data into clear insights and recommendations for stakeholders.
• Collaborate with IT Operations, Engineering, and Business teams to define SLAs, SLOs, and KPIs.
• Prepare regular reports (daily/weekly/monthly) on system health, business metrics, and capacity utilization.
• Support root-cause analysis for performance issues using Datadog logs, APM, and traces.
• Recommend process improvements based on data-driven insights.
• Maintain documentation for monitoring standards, PCM processes, and reporting frameworks.

Required Skills & Qualifications

• Bachelor's degree in Business Analytics, Computer Science, Information Systems, or related field.
• Hands-on experience with Datadog (dashboards, monitors, APM, log management, alerting).
• Solid understanding of Process/Performance Capacity Management methodologies.
• Strong analytical skills with experience in business data analysis and reporting.
• Proficiency in Excel/SQL; experience with BI tools (Power BI/Tableau) is a plus.
• Familiarity with ITIL / IT Service Management practices (preferred).
• Excellent communication skills to present technical data to non-technical stakeholders.
• Ability to work cross-functionally with Engineering, Operations, and Business teams.

Nice-to-Have

• Experience with cloud platforms (AWS/Azure/GCP) monitoring integrations.
• Exposure to capacity forecasting tools or scripting (Python/R) for data analysis.
• Certifications in Datadog, ITIL, or Business Analysis (CBAP/CCBA).

Soft Skills

• Strong problem-solving and analytical mindset.
• Detail-oriented with the ability to manage multiple priorities.
• Proactive communicator who can work independently and in a team.