Performance & Analytics Manager (Workforce Programs)

Career Team; Center (TX); On-site; USD 52,000 - 57,000; Full time

Job summary

Career Team is seeking a Performance Manager to conduct analyses of workforce activities, evaluate policy compliance, and drive quality improvement. The role reports to the Project Director and works within the Deep East Texas Workforce Development Area.

You will support performance enhancement through data-driven insights and technical assistance. The ideal candidate holds a Bachelor's in IT/CS or equivalent, with strong data analysis skills and knowledge of workforce programs.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Proven experience in data analysis, statistical analysis, and performance evaluation.
• Strong knowledge of federal, state, and local workforce programs and regulations.
• Proficiency in data analysis tools and software.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Excellent communication, presentation, and reporting skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to achieving performance goals and driving continuous improvement.
• Willingness to uphold Career Team's core values and foster innovation.

Responsibilities

• Conduct analyses of workforce activities in Work In Texas to assess program performance.
• Use statistical sampling, auditing, and observation to evaluate compliance with policies, procedures, and contract requirements.
• Implement continuous quality improvement through ongoing reviews and identify areas for enhancement.
• Review performance trends and provide technical assistance for areas of non-compliance or low performance.
• Assist in conducting quality reviews, prepare reports, and disseminate monitoring documents.
• Communicate findings and recommendations effectively to the Project Director, Deputy Director, and leadership team.
• Review operational procedures, provide technical assistance, and make recommendations for enhancement.
• Update and maintain the document control system, Work In Texas, and other needed systems.
• Create and implement a monitoring system to ensure consistency in operational procedures.
• Verify performance data and generate weekly performance reports for senior management and the leadership team.
• Approach each day and task with a "ZAG" mindset.
• Other duties and projects as needed

Skills

Data analysis

Statistical analysis

Performance evaluation

Policy compliance knowledge

Communication skills

Independent work

Driver's license

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Career Team is seeking a Performance Manager to conduct analyses of workforce activities, evaluate policy compliance, and drive quality improvement. The role reports to the Project Director and works within the Deep East Texas Workforce Development Area.

You will support performance enhancement through data-driven insights and technical assistance. The ideal candidate holds a Bachelor's in IT/CS or equivalent, with strong data analysis skills and knowledge of workforce programs.