Performance Analyst

ZIM Integrated Shipping Services Ltd.; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking a Performance Analyst to enhance operational performance through data analysis. This role involves analyzing operational spend, developing analytical tools, and creating reports to facilitate decision-making within cross-functional teams.

The ideal candidate must have an academic background in Industrial Engineering or Economics, proficiency in Excel, and excellent English communication skills. The position offers opportunities to drive performance improvements within a digital operations team.

Qualifications

• Must have a degree in Industrial Engineering/Management or Economics.
• Proficient in Excel for data analysis and reporting.
• Fluent in English, both written and spoken.

Responsibilities

• Analyze operational spend and performance for insights.
• Develop analytical models for improved decision-making.
• Monitor KPIs and ensure data accuracy across systems.

Skills

High proficiency in Excel

Fluent English

Strong analytical and problem-solving skills

Knowledge of SQL, Tableau, Fabric

Ability to communicate analytical findings

Education

Academic education in Industrial Engineering and Management / Economics

Job description

We are looking for a Performance Analyst that will be handle the following:

Performance Analysis:

• Analyze operational spend and performance to identify trends, patterns, and efficiency opportunities.
• Develop and support analytical models and tools to improve performance visibility and decision-making.
• Create clear and impactful data visualizations and reports to communicate insights to stakeholders.
• Detect anomalies and deviations in performance data and work closely with cross‑functional teams to investigate root causes and drive corrective actions.
• Act as a key interface between data and relevant interfaces, ensuring alignment, data integrity, and actionable outcomes.

KPI Ownership & Performance Monitoring:

• Act as the focal point for the unit’s KPIs, ensuring data accuracy, consistency, and reliability across all systems and reports.
• Ensure KPI targets are properly defined and aligned with business objectives.
• Continuously monitor performance against targets, identifying gaps and deviations.
• Analyze root causes for underperformance and work with relevant stakeholders to validate data and resolve discrepancies.

Ad-hoc Analysis & Reporting:

• Perform ad-hoc analyses and generate reports based on evolving business needs and management requests.

Requirements

• Academic education in Industrial Engineering and Management / Economics from a recognized university or college – a must
• High proficiency in Excel – a must
• Basic knowledge of data manipulation, analysis and visualization tools, such as SQL, Tableau, Fabric
• Fluent English – written and spoken – a must
• Strong analytical and problem‑solving skills, with attention to detail
• Ability to communicate analytical findings in clear, simple business language, including actionable insights.
• Proactive, fast learner with strong ownership, curiosity, and willingness to learn.
• Team player with strong interpersonal skills and ability to work with cross-functional stakeholders.

The Operations teams manage supply‑chain matters, including terminal services, vessel operations, procurement, and ship management.

Our teams optimize costs and maximize vessel and employee safety while complying with international sustainability conventions.
Using digital tools, our operations teams monitor all vessel activities in real‑time.