PER I-Ambulatory

Boston Children's Hospital; Brookline (MA); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedules

Health insurance

Vision insurance

Dental insurance

Child care subsidies

Student loan subsidies

Paid time off

403(b) retirement plan

Pension

Tuition reimbursement

License/certification reimbursement

Employee discounts

Commuter benefits

Descrizione del lavoro

Boston Children's Hospital is seeking a customer service oriented specialist to support patient registration, scheduling, and administrative processes. You will greet patients, screen inquiries, and coordinate with clinicians to ensure smooth patient flow and a positive experience.

Under supervision, you will collect demographics, insurance information, and referrals, enter data into EMR, and assist with room preparation and clerical tasks as needed.

Competenze

• Experience in a patient-facing or hospital-administrative role is preferred.
• Ability to screen, route, and triage calls for urgent information.
• Accurate data entry of patient demographics, insurance, and referrals.

Mansioni

• Register new patients and manage patient demographics and insurance information.
• Schedule encounters and coordinate patient flow across providers and departments.
• Answer routine inquiries about hospital policies and procedures; route complex issues to supervisor.
• Process payments, authorizations, and referrals; prepare deposits and maintain accurate records.
• Utilize EMR and office technology to support daily administrative tasks.

Conoscenze

Customer service

Scheduling

Administrative support

EMR data entry

Communication

Telephone handling

Strumenti

EMR systems

Microsoft Office

Phone systems

Descrizione del lavoro

Customer ServiceDemonstrates positive and effective customer service that supports departmental and hospital operations.Interacts and provides positive and effective customer service to patients and families.Responds to routine inquiries about hospital protocol, policies, and procedures.Involves supervisor to assist with resolution of complex issues.Greets, screens, and directs patients, families, and visitors.Registers new patients.With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues.May be required to rotate in departments with call centers. Patient Registration/Admissions/DischargeMay be required to collect Height, Weight, and Temperature and answer questionnaires in EMR.Monitors clinic activity to ensure the best possible patient experience.With guidance, may prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointment.Records and processes patient demographics, insurance/payment, and referral information for patient encounters.Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits providing an accurate accounting of fund. Provides an accurate record of transactions in the Hospital systems.Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. SchedulingUnder close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions.Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow. Patient Flow CoordinationPrepares for and attends shift handoffs and team huddles. AdministrationAnswer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required.Maintain personal calendars for physician/supervisor(s).Schedule meetings, programs, and events.Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and events.Provide routine clerical support as needed.May collect and organizes medical records, information, materials, and supplies required for appointments.Prepare requisitions and other standard forms as requested by clinician or supervisor.Under close supervision, communicates with other departments to coordinate ancillary clinical/administrative services.Open and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documents.Processes various letters and outside requests and prescription refills. TechnologyUtilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.Enrolls patients and caregivers in patient portal. Process ImprovementDemonstrates int
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.