Supv, Ambulatory Clinic I

Boston Children's Hospital; Brookline (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Tuition and License/Certification Reim

Job summary

Boston Children’s Hospital is seeking an experienced administrative leader to supervise staff, organize workflows, and ensure compliant registration, scheduling, and billing processes across ECES-related programs.

The role emphasizes payroll oversight, budgeting, cost projections, and coordinating fellowship and residency programs, all while upholding hospital policies and delivering excellent patient service. Strong leadership and process-improvement skills are essential.

Responsibilities

• Supervise administrative staff and conduct performance appraisals.
• Organize work processes and lead department operations.
• Ensure compliant documentation, coding and billing processes.
• Monitor budgets, payroll, and cost projections.
• Coordinate departmental fellowship/residency programs.
• Prepare reports to meet regulatory and funding requirements.
• Improve patient experience through administrative improvements.
• Oversee scheduling and room utilization.
• Maintain inventories and ensure cost containment.

Skills

Staff supervision

Hiring

Budgeting

Process improvement

Customer service

Job description

Supervises administrative staff. Interviews, hires, orients, trains, develops, and disciplines staff as necessary. Organizes work and work processes. Leads staff in creating and/or maintaining an environment in which core ECES values are upheld. Conducts annual performance appraisals and recommends merit increases in conjunction with the Practice Administrator and consistent with Hospital policy. Conducts regular staff meetings. Maximizes revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital and/or Foundation in a timely manner for billing purposes. Identifies opportunities to change registration, scheduling and billing processes and procedures to enhance positive patient experience. Ensures all Program personnel are trained in Hospital policies and procedures, as well as in ECES, and appropriate features of the Hospital's information systems, including follow up training and consultations. Ensures compliance with third-party regulations and requirements (such as DPH, licensure, The Joint Commission, OSHA, etc.) and billing as they relate to proper documentation, coding and charge entry processes for program clinical services. Evaluates Program’s space needs. Oversees clinician schedule(s) to ensure appropriate room utilization and resource allocation. Monitors and coordinates any facility issues which affect operations. Recommends efficiency improvements to the Practice Administrator. Purchases daily medical and office supply needs through established Hospital protocols to ensure efficient patient care. Monitors supply inventory/budgeting and identifies and communicates trends and patterns to support cost containment and ensures appropriate use of supplies. Ensures patient satisfaction by providing positive and effective customer service. Monitors and assesses management and operations for patient satisfaction. Recommends and implements improvements to service. Organizes and maintains daily administrative operations of department. Exemplifies ECES values in performing these duties. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Coordinates administration of departmental fellowship and/or residency programs, training grants and related programs. Participates in budget process by identifying and analyzing trends and patterns and prepares cost projections. Develops proposals to improve cost effectiveness. Monitors budgets and payroll, resolves variances, prepares reports and maintains related records and documentation.

The posted pay range is Boston Children’s reasonable and good‑faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.