Per Diem Veterinary Front Desk & Client Services

Ethos Veterinary Health; Roseville (CA); On-site; USD 30,000 - 36,000; Part time

Benefits offered by this job

Pet discounts

401(k) plan

Uniform allowance

Mentorship opportunities

Career advancement

Job summary

Veterinary Specialty Hospital Roseville, part of Ethos Veterinary Health, seeks a Per Diem Client Service Representative to be the welcoming face of a 24-hour emergency and specialty hospital. You’ll support front desk operations, manage appointments, process invoices, and maintain accurate records, delivering compassionate service to pet owners.

The role emphasizes professionalism, empathy, and teamwork in a fast-paced environment with flexible scheduling and strong teamwork across clinicians

Qualifications

• Previous client service or customer service experience required; veterinary experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with multitasking in a fast-paced environment.
• Proficiency with Windows-based computer systems.
• Attention to detail and sound judgment.
• Positive, professional attitude with a collaborative mindset.
• Ability to remain calm and compassionate in high-stress situations.
• Commitment to delivering exceptional client service.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Serve as the first point of contact for emergency and specialty appointments.
• Manage appointments, emergency visits, admissions, and patient discharges.
• Process invoices, collect payments, and maintain accurate financial records.
• Prepare, review, and maintain client and patient medical records.
• Educate clients on hospital services, policies, and procedures.
• Perform administrative duties including scanning, emailing, filing, and document management.
• Answer incoming calls and direct client inquiries appropriately.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

Skills

Customer service

Communication

Multitasking

Veterinary experience

Tools

Windows OS

Job description

Veterinary Specialty Hospital Roseville, part of Ethos Veterinary Health, seeks a Per Diem Client Service Representative to be the welcoming face of a 24-hour emergency and specialty hospital. You’ll support front desk operations, manage appointments, process invoices, and maintain accurate records, delivering compassionate service to pet owners.

The role emphasizes professionalism, empathy, and teamwork in a fast-paced environment with flexible scheduling and strong teamwork across clinicians