Vet Clinic Client Concierge — Flexible Schedule & Growth

Douglasvet; Roseville (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off

Employee discounts

Tuition Assistance Program

Job summary

Douglas Blvd Vet Clinic in Roseville, CA is seeking a friendly Client Service Representative to welcome clients and patients from first contact through checkout. This full-time veterinary reception role emphasizes warmth, organization, and clear communication in a busy, multi-doctor practice.

You will manage calls, schedule appointments, process payments, and support daily clinic operations while providing compassionate care to pets and their people.

Qualifications

• Strong customer service skills and a passion for helping pets and people.
• Ability to manage a high volume of calls and multiple priorities while staying organized.
• Comfort collecting payments, processing invoices, and discussing estimates with clients.
• Familiarity with veterinary terminology is a plus.

Responsibilities

• Welcome clients and patients with warmth, confidence, and professionalism.
• Manage a high volume of phone calls, route calls appropriately, and respond to voicemails promptly.
• Schedule appointments and coordinate a busy, multi-doctor calendar efficiently.
• Prioritize urgent scheduling needs appropriately and help optimize daily clinic flow.
• Check clients and patients in and out while maintaining accurate information.
• Collect payments, process invoices, and review estimates with clients.
• Clearly communicate hospital policies, pricing, services, and next steps.
• Address client questions and concerns with empathy and elevate issues when appropriate.
• Confirm appointments and follow up with clients through calls, texts, and emails.
• Help clients schedule recommended services, preventive care, and rechecks.
• Maintain accurate follow-up lists and document client outreach in patient records.
• Keep the front desk and lobby clean, organized, and welcoming.
• Support teammates and help keep daily hospital operations running smoothly.

Job description

Douglas Blvd Vet Clinic in Roseville, CA is seeking a friendly Client Service Representative to welcome clients and patients from first contact through checkout. This full-time veterinary reception role emphasizes warmth, organization, and clear communication in a busy, multi-doctor practice.

You will manage calls, schedule appointments, process payments, and support daily clinic operations while providing compassionate care to pets and their people.