Per Diem Medical Call Center Operator - Scheduling & Verification

Ampla Health; Yuba City (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Ampla Health in California is seeking a Per Diem Call Center Operator to provide timely assistance to patients and callers by telephone. You will schedule appointments, verify patient and insurance information, and support accurate documentation in the EHR.

You will handle high volumes of calls, register new patients, verify Medicare/Medicaid and other coverages, and document interactions. The position requires a High School Diploma or GED and Medical Assistant Certificate, with excellent

Qualifications

• Requires High School Diploma or GED and Medical Assistant Certificate.
• Typing at least 40 WPM; proficient with Word and basic calculator.
• Excellent verbal and written communication; customer service oriented.
• Bilingual ability preferred but not required.

Responsibilities

• Handle high volumes of inbound and outbound calls with professionalism.
• Register new patients and update demographic/insurance in EHR.
• Schedule appointments and manage daily EHR tasks.
• Verify insurance coverage and copays.
• Document calls, payments, and communications in the EHR.

Skills

Typing 40 WPM

Microsoft Word

Customer service

Verbal and written communication

Bilingual (preferred)

Education

High School Diploma or GED

Medical Assistant Certificate

Tools

EHR systems

Calculator

Job description

Ampla Health in California is seeking a Per Diem Call Center Operator to provide timely assistance to patients and callers by telephone. You will schedule appointments, verify patient and insurance information, and support accurate documentation in the EHR.

You will handle high volumes of calls, register new patients, verify Medicare/Medicaid and other coverages, and document interactions. The position requires a High School Diploma or GED and Medical Assistant Certificate, with excellent