Patient Access Specialist – Call Center (Per Diem)

Ampla Health; Yuba City (CA); Sur place; USD 36 000 - 49 000; Plein temps

Résumé du poste

Ampla Health seeks a Call Center Operator in Yuba City, CA (Forbes Building) for per diem work. The role handles a high volume of calls, schedules appointments, verifies patient and insurance information, and documents in the EHR. Strong communication and health-system familiarity are preferred.

Requirements include a High School Diploma or GED and Medical Assistant Certificate. Typing speed of 40 WPM and basic Word skills are expected; bilingual ability is a plus but not required.

Qualifications

• Must have High School Diploma or GED.
• Medical Assistant Certificate required.
• Typing 40 WPM and basic computer skills (MS Word).
• Bilingual ability preferred but not required.

Responsabilités

• Handle high volumes of inbound and outbound calls with professional service.
• Assist callers, answer questions, take messages, route calls.
• Register new patients and update demographic, insurance, and clinical information in the EHR.
• Schedule appointments and maintain daily EHR worklists.
• Verify coverage, including copays and share of cost.

Connaissances

Typing 40 WPM

MS Word

Customer service

Verbal & written communication

Adaptability

Formation

High School Diploma or GED

Medical Assistant Certificate

Outils

Calculator

Description du poste

Ampla Health seeks a Call Center Operator in Yuba City, CA (Forbes Building) for per diem work. The role handles a high volume of calls, schedules appointments, verifies patient and insurance information, and documents in the EHR. Strong communication and health-system familiarity are preferred.

Requirements include a High School Diploma or GED and Medical Assistant Certificate. Typing speed of 40 WPM and basic Word skills are expected; bilingual ability is a plus but not required.