Per Diem Intake Assistant

VNS Health; New York (NY); Sur place; USD 26 000 - 33 000; Plein temps

Résumé du poste

VNS Health is seeking an Intake Support Specialist to determine customer needs and provide accurate, responsive intake across referrals and platforms. You will transcribe patient information, verify insurance, and coordinate with Revenue Cycle to secure home care authorization, ensuring smooth care transitions and high patient satisfaction.

The role requires strong communication, data entry accuracy, and teamwork in a dynamic health system.

Qualifications

• Education: High School Diploma or equivalency; Associate's Degree preferred.
• At least 1 year of customer service in healthcare preferred.
• Able to learn medical terminology quickly.
• Experience entering data and using mainframe or similar systems.
• Able to adapt to change and work in a team.
• Strong customer service and rapport-building skills.
• Knowledge of managed care, Medicare/Medicaid and insurance authorization helpful.

Responsabilités

• Respond to and resolve non-clinical issues and complaints timely.
• Route inbound faxes to referral channels and systems.
• Respond to referrals via electronic platforms, phone, and fax.
• Transcribe patient information into the referral system and attach documents.
• Verify insurance information and coordinate with Revenue Cycle for authorization.
• Facilitate patient information handoffs for safe discharge.
• Follow up to obtain missing referral information.

Connaissances

Customer service

Medical terminology

Data entry

Adaptability

Communication skills

Bilingual

Formation

High School Diploma

Associate's Degree

Outils

Mainframe access

EMR systems

Description du poste

Overview

Determines customer needs and provides accurate and responsive intake to ensure customer satisfaction. Provides general information to the referrer, patient and community ensuring excellent customer service. Processes and transcribes patient information for referral entry and responds to electronic platforms, faxed or phone referrals. Follows admission criteria and processes referrals accordingly. Works under moderate supervision.

What You Will Do

• Responds to and resolves non-clinical issues and complaints in an accurate, effective and timely manner. May collaborate with other VNS Health staff or external departments to troubleshoot intake issues or escape clinical issues to assigned clinical support.
• Handles and routes inbound faxes to designated referral channels and workforce systems across VNS Health.
• Responds to all electronic platforms, phone and faxed referrals. Updates electronic platform with final referral disposition.
• Reviews patient medical records received from referrer and transcribes required information, including demographic, insurance and clinical information into the VNS Health referral system. Attaches clinical documents into the Electronic Medical Record System (EMR).
• Obtains patient insurance and payment information from various sources and submits requested information to Patient Revenue Cycle Department for home care authorization. Verifies information and coordinates acceptance of cases with the department.
• Compiles patient demographic information using medical records, databases, and paper forms and enters it into the referral system. Provides appropriate handoff of information to team members to support a safe and effective discharge for the patient.
• Follows up to ensure that all necessary referral information is received and documented; contacts referrers to request specific missing information or documentation, as directed.
• Works within the Intake system to reconcile and mitigate risk inherent in referral processing.
• Coordinates and obtains outstanding face-to-face encounter forms on referrals.
• Establishes and promotes an ongoing collaborative relationship between VNS Health and/or other facilities, direct caregivers, physicians, nurses, discharge planners, case managers, social workers, etc to facilitate adequate patient care transition.
• Participates in special projects and performs other duties as assigned.

For Business Development only:

• May collaborate with home Visiting MD services on providing home medical services for referred patients without PECOS/OPRA primary physicians.
• May train new Physician on the MD Portal and/or provide ongoing support to portal customers. * Places orders for supplies, durable medical equipment, laboratory work and other appropriate items needed for the patient.
• Responds to inbound phone calls and determines customer needs while providing accurate and responsive intake and ensuring customer satisfaction.
• Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, physician's office, or other home care site to the care of VNSNY.

For Hospice only:

• Provides intake support, training, and regulatory compliance oversight to staff responsible for referral processing, consents review and Certification of Terminal Illness (CTIs).
• Coaches and mentors Intake staff on referral cycle processes and procedures.
• May shift into different intake or intake support teams as dictated by operational needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education: High School Diploma or equivalency required Associate's Degree in Health Care, Business or related field preferred
Work Experience: Minimum one year of customer service experience, preferably in the healthcare industry (i.e. hospital, long term care, home care setting, or medical office required

Ability to quickly learn and understand medical terminology required Experience entering data, navigating and retrieving information through a mainframe or similar computer system required

Ability to adapt to change and work in a team based environment required

Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required

Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required

Strong follow up skills, as well as the ability to manage multiple priorities required

Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing helpful but not required Bilingual skills, as determined by operational needs may be required

Pay Range

USD $19.18 - USD $23.99 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.