Senior Program Assistant

VNS Health; New York (NY); On-site; USD 32,000 - 40,000; Full time

Job summary

VNS Health is seeking an Administrative Assistant to provide clerical support for its programs in New York. The role includes data entry of patient demographics, insurance, and care plans, plus daily operational coordination under supervision.

Responsibilities cover responding to inquiries, preparing reports, maintaining calendars, supporting staff training, and assisting with special projects. Strong MS Windows skills and 3+ years of office experience are required; a Bachelor's is preferred.

Qualifications

• Minimum three years of general office experience required.
• Demonstrated knowledge of Microsoft Windows required.
• Strong organizational and communication skills required.

Responsibilities

• Responds to internal and external customers and resolves non-clinical problems and complaints in an accurate, effective and timely manner.
• Enters information pertaining to patient's demographics, insurance, referral source and plan of care information into appropriate VNS Health systems and follows up to ensure documentation.
• Organizes and coordinates the day-to-day operations and administrative activities and functions to support the program(s).
• Assists with preparation of correspondence, presentations, reports, etc. by inputting, retrieving, billing, compiling and formatting information.
• Maintains calendar of due dates for recurring reports, information and dates as requested; monitors and follows-up on outstanding reports/requests.
• Assists in developing training and education programs for program staff regarding policies, procedures and regulations related to the program.
• Monitors, orders, and maintains inventory of supplies and literature; maintains equipment and calls for service as necessary.
• For Billing only: Performs pre-billing review and quality assurance on progress notes, entitlements and demographic data to ensure accuracy of monthly billing and compliance with Medicaid billing regulations.
• Participates in special projects and performs other duties as assigned.

Skills

Customer service

Organization

Communication

Data entry

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Windows

Job description

Overview

Provides administrative support to VNS Health. Performs a wide variety of administrative duties to support the program(s). Assists management and other staff with data management. Works under moderate supervision.

• Responds to internal and external customers and resolves non-clinical problems and complaints in an accurate, effective and timely manner. Establishes effective working relationships with internal and external contacts to ensure problem resolution.
• Enters information pertaining to patient's demographics, insurance, referral source and plan of care information into appropriate VNS Health systems and follows up to ensure that all necessary information is documented in a timely manner.
• Organizes and coordinates the day-to-day operations and administrative activities and functions to support the program(s).
• Assists with preparation of correspondence, presentations, reports, etc. by inputting, retrieving, billing, compiling and formatting information.
• Maintains calendar of due dates for recurring reports, information and dates as requested. Monitors and follows-up on outstanding reports/requests. Coordinates and participates in special events.
• Performs daily administrative functions, including but not limited to, word processing, Photoshop, spreadsheet maintenance, photocopying, faxing, filing, opening and routing mail, etc.
• Assist in developing training and education programs for program staff regarding policies, procedures and regulations related to the program.
• Monitors, orders, and maintains inventory of supplies and literature. Maintains equipment and calls for service, as necessary.
• For Billing only:
  • Performs pre-billing review and quality assurance on progress notes, entitlements and demographic data to ensure accuracy of monthly billing and compliance with Medicaid billing regulations. Performs all functions necessary for the completion of timely billing and resubmission of denied claims.
  • Develops protocols and workflows in relation to issues identified when providing quality assurance review of progress notes on an ongoing basis.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education

• High School Diploma or the equivalent required
• Bachelor's Degree preferred

Work Experience

• Minimum three years of general office experience required
• Demonstrated knowledge of Microsoft Windows required
• Strong organizational and communication skills required

Pay Range

USD $23.17 - USD $28.96 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.