Per Diem Health Center Call Center Agent - Hybrid/Remote

Harbor Health Services, Inc.; Boston (MA); Hybrid; USD 20,664 - 34,440; Part time

Job summary

Harbor Health Services, Inc. is seeking Per Diem Call Center Agents to ensure patient access through handling high volume calls. This hybrid role includes time at the Geiger Gibson Community Health Center in Dorchester, with some remote work possible.

Candidates should have a high school diploma, customer service experience, and excellent communication skills. Bilingual applicants are especially encouraged to apply.

The work includes managing appointments and patient communications efficiently.

Qualifications

• High school diploma/GED required.
• 1 year of experience in a community health center or business environment preferred.
• Excellent customer service and communication skills.

Responsibilities

• Answer and process high volume telephone inquiries.
• Verify and schedule patient appointments.
• Manage pre-registration process with accurate data entry.

Skills

Customer service skills

Verbal communication

Written communication

Teamwork

Computer literacy

Medical terminology knowledge

Bilingual (English/Spanish or others)

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Harbor Health Services, Inc. is seeking Per Diem Call Center Agents to ensure patient access through handling high volume calls. This hybrid role includes time at the Geiger Gibson Community Health Center in Dorchester, with some remote work possible.

Candidates should have a high school diploma, customer service experience, and excellent communication skills. Bilingual applicants are especially encouraged to apply.

The work includes managing appointments and patient communications efficiently.