Per Diem Dispatcher, Interpreter Services - Varied Shifts

Cambridge Health Alliance; Everett (MA); On-site; USD 28,000 - 36,000; Part time

Job summary

Cambridge Health Alliance (CHA) Everett Hospital is seeking a Dispatcher for the Interpreter Services team. The role coordinates interpreter requests to ensure timely access to language services, supporting patient flow and quality care.

Upholding CHA's commitment to equity and effective communication, you will handle varied shifts in a fast-paced environment, schedule and dispatch interpreters, and maintain accurate records while delivering professional, compassionate service.

Qualifications

• Education: High school diploma or GED required
• Work Experience: No experience needed (candidate will be trained)

Responsibilities

• Dispatch interpreters in response to scheduled and urgent requests via phone, pager, fax, and computer systems.
• Maintain accurate, organized records of all interpreter requests, assignments, and unfilled requests.
• Prioritize calls and problem-solve in real time to minimize delays and support patient care needs.
• Communicate effectively with interpreters and clinical sites to promote efficient workflow.
• Respond diplomatically to service concerns and complaints, documenting issues as needed.
• Delegate work assertively and hold staff accountable for assigned tasks.
• Provide timely feedback to management regarding staff performance, system challenges, and customer service issues.
• Maintain interpreter beepers and alphanumeric paging equipment.
• Create daily interpreter schedules as needed.
• Provide phone or face-to-face interpreting services when required.
• Deploy interpreters with consideration for age-specific needs and developmental factors of the patient population served.

Education

High school diploma or GED

Job description

Cambridge Health Alliance (CHA) Everett Hospital is seeking a Dispatcher for the Interpreter Services team. The role coordinates interpreter requests to ensure timely access to language services, supporting patient flow and quality care.

Upholding CHA's commitment to equity and effective communication, you will handle varied shifts in a fast-paced environment, schedule and dispatch interpreters, and maintain accurate records while delivering professional, compassionate service.