Assistant Store Manager

Goodwill NYNJ; Pequannock Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous time off

Health, wellness & financial resources

Retirement matching programs

Transit benefits

Company sponsored life insurance

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking an Assistant Store Manager in Pequannock, NJ. This role trains and coaches the store team to drive growth, embody the brand, and deliver exceptional customer service.

You will oversee operations with attention to detail and promote the mission in a fast-paced retail environment. The position emphasizes building teams, meeting performance goals, managing schedules, and ensuring compliance with policies while nurturing community

Qualifications

• Some college preferred.
• High school diploma or GED required.
• Two years of supervisory experience and two years of retail experience.
• Proficient in Microsoft Suite.
• Strong interpersonal and written/verbal communication skills.
• Able to stand for long periods and lift up to 50 lbs.
• Open availability, including holidays.
• Proven ability to drive and exceed store results.
• Proven ability to build lasting relationships with colleagues.
• Adapt to internal and external customers.
• Accurate and detail-oriented

Responsibilities

• Operate in established hours and ensure proper staffing.
• Control and minimize store expenses; improve sales efficiency.
• Develop local donor base; train staff to greet and engage customers.
• Maintain cash handling and bank deposits according to policy.
• Ensure store cleanliness, safety, and secure premises.
• Prepare sales reports, invoices, donor logs, and cash reports.

Skills

Retail management

Supervisory experience

Interpersonal skills

Microsoft Suite

Customer service

Education

High school diploma

GED equivalency

Some college preferred

Tools

Microsoft Office

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Location: Pequannock, NJ

We’re on the hunt for our next Assistant Store Manager. This player and coach in training supports the store team to drive production growth, embed the brand in the fabric of their location, provide a level of customer service that consistently exceeds expectations and cultivates high performing teams. The store manager drives operational excellence through understanding Goodwill NYNJ standards and obsessive attention to detail. This training focused leader cultivates an environment of learning and embodies the values of our mission. If you like fast-paced environments that empower you to truly be the owner of your business, we would love to hear from you!

The Awesome ThingsYou’llDo

DRIVE FOR RESULTS

• Operate in accordance with the established hours of business and is properly staffed
• Control and minimize store expenses
• Recommend ways to increase sales efficiency
• Develop and expand local donor base
• Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance

OPERATIONS

• Maintain a supply of cash and change sufficient to meet daily business needs
• Ensure that general conditions of store meet high standards at all times
• Ensure that the premises are always safe for customers and employees
• Ensure that employees have been trained in and are complying with security policies and procedures
• Establish and monitor sound cash- handling procedures consistent with company policy
• Ensure timely bank deposits either personally or by higher management
• Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
• Ensure safety and security of store assets and premises
• Establish and monitor sound cash-handling procedures consistent with company policy
• Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
• Process, price, tag, hang, and display merchandise to maximize sales

Team Management

• Ensure performance standards and goals are met regularly
• Schedule interviews, and recommend hiring of store employees
• Conduct initial training, recurrent training, or training in new skills, policies, or procedures
• Ensure that employees accurately and properly record all hours workedAssist store manager with employee performance evaluation and discussion
• Assist store manager to manage staff compensation and incentives
• Responsible for payroll reconciliation in the absence of the Store Manager.
• Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
• Enforce all personnel, loss prevention and operational policies and procedures

Our Must Haves

• Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
• Undergone two (2) years of supervisory experience and two (2) years of retail experience
• Must be proficient in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Must be able to stand for long periods of time and able to push/pull up to 50lbs.
• Must have open availability and able to work holidays. Your schedule will be based on business needs.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail] . We are happy to assist and ensure you have an equal opportunity to apply.