Elmwood Park- Assistant Store Manager

Goodwill NYNJ; Elmwood Park (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous time off

Health benefits

Retirement matching

Transit benefits

Job summary

Goodwill NYNJ is seeking an Assistant Store Manager to coach the store team, uphold brand standards, and drive operational excellence. The role emphasizes owner-like accountability, staff development, and superior customer service in a fast-paced retail environment.

You will help manage daily operations, training, scheduling, and performance reviews while ensuring compliance with security and loss-prevention policies. This is a hands-on leadership position in a busy Elmwood Park store.

Qualifications

• Strong interpersonal and communication skills are required to train and lead staff.
• Proficiency in Microsoft Office and internal applications is expected.
• Ability to manage multiple priorities and adapt to a fast-paced environment.

Responsibilities

• Operate within established store hours and staffing levels.
• Control expenses and drive sales efficiency while expanding the donor base.
• Provide excellent customer service and train employees to engage with customers and donors.

Skills

Interpersonal skills

Microsoft Office

Communication skills

Flexibility

Education

Some college preferred; High school diploma or GED

Job description

We’re on the hunt for our next Assistant Store Manager. This player and coach in training supports the store team to drive production growth, embed the brand in the fabric of their location, provide a level of customer service that consistently exceeds expectations and cultivates high performing teams. The store manager drives operational excellence through understanding Goodwill NYNJ standards and obsessive attention to detail. This training focused leader cultivates an environment of learning and embodies the values of our mission. If you like fast-paced environments that empower you to truly be the owner of your business, we would love to hear from you!

The Awesome ThingsYou’llDo

DRIVE FOR RESULTS

• Operate in accordance with the established hours of business and is properly staffed
• Control and minimize store expenses
• Recommend ways to increase sales efficiency
• Develop and expand local donor base
• Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance

OPERATIONS

• Maintain a supply of cash and change sufficient to meet daily business needs
• Ensure that general conditions of store meet high standards at all times
• Ensure that the premises are always safe for customers and employees
• Ensure that employees have been trained in and are complying with security policies and procedures
• Establish and monitor sound cash- handling procedures consistent with company policy
• Ensure timely bank deposits either personally or by higher management
• Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
• Ensure safety and security of store assets and premises
• Establish and monitor sound cash-handling procedures consistent with company policy
• Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
• Process, price, tag, hang, and display merchandise to maximize sales

Team Management

• Ensure performance standards and goals are met regularly
• Schedule interviews, and recommend hiring of store employees
• Conduct initial training, recurrent training, or training in new skills, policies, or procedures
• Ensure that employees accurately and properly record all hours worked
• Assist store manager with employee performance evaluation and discussion
• Assist store manager to manage staff compensation and incentives
• Responsible for payroll reconciliation in the absence of the Store Manager.
• Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
• Enforce all personnel, loss prevention and operational policies and procedures

Our Must Haves

• Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
• Undergone two (2) years of supervisory experience and two (2) years of retail experience
• Must be proficient in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Must be able to stand for long periods of time and able to push/pull up to 50lbs.
• Must have open availability and able to work holidays. Your schedule will be based on business needs.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits