People Svc Center Associate - Richardson, TX

CBRE HV; Richardson (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

CBRE HR Service Center Associate role based in the United States focuses on serving as a point of contact for confidential People Service Center cases. You will support the design and monitoring of HR programs, while delivering exceptional hospitality to employees and clients in a fast-paced environment.

The position requires 3–4 years of related experience, flexible schedules, and strong written and verbal communication. Expect collaboration across teams and ongoing policy updates.

Qualifications

• 3–4 years of front desk, concierge, customer service or hospitality experience.
• Open and flexible work schedules.
• Ability to interpret instructions and present information to internal teams.

Responsibilities

• Provide excellent customer service for People Service Center inquiries and operate with limited direction.
• Manage cases that are visible and confidential and resolve them accurately and timely.
• Build relationships with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay updated on People policies.
• Assist with training materials and reference guides for People policies.
• Gather and analyze data to identify and solve problems with little precedent.

Skills

Customer service

Front desk

Hospitality

Attention to detail

Verbal and written communication

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

• Full-time
• Compensation: USD 55,000 - USD 65,000 - yearly

Company Description

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

Job Description

About the Role:

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You’ll Do:

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
• Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.
• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay up to date on People policies.
• Assist with the creation of training materials, maintain reference guides, and keep up to date on People policies.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Qualifications

What you’ll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.