People Svc Center Associate - Richardson, TX

CBRE Group, Inc.; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. is seeking an HR Service Center Associate to support the People Service Center with confidential inquiries and case management. You will work within the People Strategy and Operations function to design, execute, and monitor HR programs and policies.

You will provide excellent customer service, manage sensitive cases, and collaborate with multiple teams to meet objectives while staying current on People policies. Training material support and data analysis are part of the role.

Responsibilities

• Provide excellent customer service for People Service Center inquiries and operate with minimal direction.
• Manage confidential and visible cases accurately and timely.
• Build strong relationships to collaborate with other teams and avoid escalations.
• Maintain up-to-date knowledge of People policies and internal procedures.
• Assist with creating training materials and reference guides for staff.
• Gather and analyze data to identify problems and propose improvements.
• Influence own team and related teams to improve processes and efficiency.
• Suggest improvements to existing processes and solutions to boost team performance.

Skills

Customer service

HR policies

Data analysis

Training materials

Relationship building

Job description

About the Role:

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You’ll Do:

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
• Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.
• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay up to date on People policies.
• Assist with the creation of training materials, maintain reference guides, and keep up to date on People policies.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.