People Support Advisor - Senior (Forest City - CDBS)

Cummins Inc.; Forest City (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Forest City, NC seeks a Senior People Support Advisor to join the Human Resources team at the CDBS facility. You will provide trusted HR advisory support to employees and managers, guiding onboarding, performance management, and lifecycle activities.

This exempt role requires strong HR expertise, stakeholder collaboration, and a focus on compliant, efficient HR service delivery across the organization. Proficiency in HR systems and MS Office is essential for success in this role.

Qualifications

• College, university, or equivalent degree in Human Resources, Business, or related field highly preferred
• Intermediate level relevant work experience required
• Experience with HR systems and data management is desirable
• Proficiency in Microsoft Excel and PowerPoint is expected

Responsibilities

• Provide timely, accurate HR support to employees and managers
• Guide onboarding, compensation, performance management, and employee lifecycle activities
• Support employee relations and conflict resolution with coaching and practical solutions
• Deliver end-to-end HR service delivery with focus on compliance and process improvement

Skills

HR expertise

Employee advocacy

Operational excellence

Customer-focused communication

Education

Bachelor's or higher in HR/Business

Tools

Excel

PowerPoint

HR systems

Job description

We are looking for a talented People Support Advisor – Senior to join our team specializing in Human Resources for our CDBS (Cummins Drivetrain and Braking Systems) facility in Forest City, NC .

**In this role, you will make an impact in the following ways:**

• Trusted HR Advisor: Provide timely, accurate, and high-quality support to employees and managers, helping them navigate HR policies, programs, and processes with confidence.

• Employee Lifecycle Expert: Guide employees and leaders through key HR activities including onboarding, compensation, performance management, career transitions, separations, and other employee experience touchpoints.

• Conflict Resolution Partner: Support the resolution of employee relations matters by offering coaching, counseling, and practical solutions that foster positive workplace outcomes.

• Employee Experience Champion: Deliver seamless, end-to- end HR support tailored to local needs, ensuring employees receive the right assistance through the most effective channels.

• Stakeholder Relationship Builder: Establish strong partnerships with employees, managers, and HR teams to promote collaboration, trust, and effective communication across the organization.

• Process Excellence Driver: Ensure HR processes, data management, and service delivery are executed consistently, efficiently, and in alignment with organizational objectives and standards.

• Compliance & Policy Advocate: Help maintain compliance with HR policies, procedures, and legislative requirements while reducing risk and ensuring fair, consistent application of HR practices.

• Continuous Improvement Leader: Amplify employee and manager feedback, identify opportunities for enhancement, and drive improvements that elevate HR service delivery and overall employee satisfaction.

**To be successful in this role you will need the following: **

• HR Expertise & Employee Advocacy: Build strong employee and manager relationships by applying HR knowledge, employment practices, and sound judgment to effectively address concerns, manage conflict, and provide balanced solutions.

• Operational Excellence & Compliance: Execute HR processes accurately and efficiently while ensuring compliance with policies, legislative requirements, compensation programs, and governance standards.

• Analytical Problem Solving: Leverage data, insights, and critical thinking to navigate complex situations, identify trends, make informed decisions, and drive continuous improvement in HR service delivery.

• Customer-Focused Communication & Collaboration: Deliver clear, tailored communication, collaborate effectively with stakeholders, embrace diverse perspectives, and provide exceptional support that enhances the employee and manager experience.

Education, Licenses, Certifications:

College, university, or equivalent degree in Human Resources, Business, or related field highly preferred

Experience:

Intermediate level relevant work experience required.

• Operational Excellence: Drive continuous improvement of HR systems, tools, and processes to reduce inefficiencies, enhance service delivery, and provide timely, high-quality solutions that meet evolving business and customer needs.

• Customer Experience Management: Deliver a seamless end-to-end customer experience by ensuring inquiries and requests are handled with ease, efficiency, confidentiality, and a strong commitment to resolution.

• Problem Solving with Empathy and Care: Effectively identify, understand, and resolve employee and manager needs through active listening, thoughtful analysis, and solutions that balance business requirements with a positive customer experience.

• Systems and Technology Acumen: Leverage proficiency in Microsoft Excel, PowerPoint, HR systems, and related technologies to analyze data, support decision-making, streamline processes, and enhance operational effectiveness.

Job Human Resources

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2434300

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.