People Services Manager - Hotel Polaris

Tommy Bahama; Colorado Springs (CO); On-site; USD 65,000 - 72,000; Full time

Job summary

Join a leading company in the hospitality industry as a People Services Manager at Hotel Polaris. You will play a vital role in shaping the guest experience and company culture while managing HR functions and ensuring compliance with regulations. This position offers a competitive salary and a vibrant work environment.

Benefits

Group medical, dental, vision, life, and disability insurance

Pre-tax flexible benefits for healthcare and dependent care

Employee assistance program

Paid time off and sick leave

401(k) plan with company match

Complimentary meals and room nights at CoralTree properties

Qualifications

• 2-4 years of professional experience in People Services, especially in a hotel/resort environment.
• Knowledge of employment laws and regulations at federal, state, and local levels.
• Energetic self-starter with strong leadership, work ethic, and integrity.

Responsibilities

• Manage day-to-day operations with a focus on recruitment and employee relations.
• Ensure compliance with company policies & procedures and legal requirements.
• Lead the recruitment process, including posting positions and conducting background checks.

Skills

Leadership

Communication

Integrity

Project Management

Education

College degree in Human Resources or related field

PHR or SHRM-CP certification

Tools

Microsoft Office

HRIS systems

Job description

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? CoralTree is seeking an exceptional People Services Manager (HR) to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon in the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

1. Provide general People Services support as the department resource and manage the day-to-day operations with a focus on recruitment and employee relations.
2. Ensure compliance and maintain complete knowledge of all company policies & procedures.
3. Proficiently handle all human resources functions, including adherence to state and federal regulations.
4. Lead the recruitment process, including posting open positions, using applicant tracking systems, participating in career fairs, and conducting background and reference checks.
5. Handle onboarding of new hires and manage the daily administration of team member files in the HRIS.
6. Maintain accurate data entry for new hires, terminations, transfers, and promotions, ensuring proper personnel file maintenance.
7. Assist in monitoring and maintaining Leave of Absence programs, including leave entitlement and FMLA administration.
8. Provide guidance on benefit programs such as 401K, vacation, and other benefits.
9. Assist with team member room rate programs and premise pass requests.
10. Manage benefits administration, including monthly billing reconciliation, enrollment, and plan revisions.
11. Support performance management processes, ensuring evaluations are completed timely and properly tracked.
12. Partner with the director to organize team member functions, trainings, meetings, recognition events, and engagement surveys.
13. Guide department managers in coaching, counseling, disciplinary actions, and addressing employee concerns through our “open door” policy.
14. Perform periodic audits of employee files and records for compliance and completeness.
15. Prepare documentation for internal and external audits.
16. Ensure legal compliance in all People Services activities.
17. Maintain confidentiality and integrity of all personnel records.
18. Respond to unemployment claims and participate in required meetings and trainings.
19. Assist with special projects and other duties as assigned.

Qualifications

1. A college degree, preferably in Human Resources or a related field; PHR or SHRM-CP certification preferred.
2. 2-4 years of professional experience in People Services, especially in a hotel/resort environment.
3. Knowledge of employment laws and regulations at federal, state, and local levels.
4. Hands-on leadership in People Services with a service-oriented approach.
5. Ability to manage multiple projects effectively and meet deadlines.
6. Energetic self-starter with strong leadership, work ethic, and integrity.
7. Proficient in Microsoft Office and willing to learn HRIS systems.
8. Fluent in English, with excellent communication and team relations skills.

Benefits

• Group medical, dental, vision, life, and disability insurance.
• Pre-tax flexible benefits for healthcare and dependent care.
• Employee assistance program.
• Paid time off and sick leave.
• 401(k) plan with company match.
• Complimentary meals and room nights at CoralTree properties.

Join us in creating unforgettable experiences, building vibrant communities, and shaping the future of travel and hospitality.

Salary range: $65,000 - $72,000 per year.

Application deadline: This posting closes on 6/15/2025, or until filled.

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