People Services Manager - Hotel Polaris

CoralTree Hospitality; Colorado Springs (CO); On-site; USD 65,000 - 72,000; Full time

Job summary

CoralTree Hospitality is seeking a People Services Manager for the new Hotel Polaris at the U.S. Air Force Academy. This role involves managing recruitment, employee relations, and ensuring compliance with HR policies. Ideal candidates will have a degree in HR, relevant certifications, and experience in a hospitality environment.

Benefits

Group medical, dental, vision, life, and disability benefits

Pre-tax flexible benefit plan for healthcare

Employee assistance program

Paid time off/sick time

401(k) plan with company match

Complimentary team member meals

Complimentary room nights at managed properties

Qualifications

• 2-4 years of professional experience in People Services in Hotel/Resort.
• Understanding of federal, state, and local employment laws.
• Fluent in English with strong team member relations skills.

Responsibilities

• Manage day-to-day operations of People Services with focus on recruitment.
• Handle onboarding and administration of team member files.
• Ensure compliance with all legal requirements related to people services.

Skills

Leadership

Employee Relations

Recruitment

Project Management

Education

Bachelor’s Degree in Human Resources or related field

PHR or SHRM-CP Certification

Tools

Microsoft Word

Excel

HRIS systems

Job description

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? CoralTree is seeking an exceptional People Services Manager (HR) to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon in the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

1. Provide general People Services support as the department resource and manage the day-to-day operations with a heavy focus on recruitment and employee relations.
2. Comply with and maintain complete knowledge of all company policies & procedures.
3. Proficient in all human resources functions, state, and federal regulations.
4. Lead the recruitment process including posting open positions on job site boards, using applicant tracking systems, arranging/participating in career fairs, and conducting background and reference checks.
5. Handle the onboarding of new hires and be responsible for the daily administration of team member files in the HRIS.
6. Maintain data entry of new hires, terminations, transfers, and promotions with appropriate personnel file maintenance.
7. Assist in monitoring and maintaining Leave of Absence programs, including leave entitlement, FAMLI, and FMLA administration.
8. Offer guidance on all benefit programs, including 401K plan, vacation, and other ancillary benefits.
9. Assist with team member room rate program & premise pass requests.
10. Responsible for benefits administration, including monthly billing reconciliation of PPR, assisting with enrollment processes, and plan revisions.
11. Assist with performance management and ensure evaluations are completed on time and tracked accordingly.
12. Partner with the director to organize and execute team member functions, including NHO, required trainings, quarterly meetings, recognition events, annual engagement surveys, and open enrollment.
13. Provide guidance to department managers in coaching, counseling, and disciplinary actions.
14. Utilize our “open door” policy to address employee problems or concerns promptly and handle confidential team member investigations.
15. Perform periodic audits of employee files and records to ensure all required documents are collected and filed appropriately.
16. Prepare documents for annual internal/external audits.
17. Ensure compliance with all legal requirements related to people services.
18. Maintain the confidentiality and integrity of People Services files and records.
19. Respond to unemployment claims.
20. Attend all hotel-required meetings and trainings.
21. Assist with special projects and other duties as assigned.

Qualifications

1. A college graduate, preferably with a Bachelor’s Degree in Human Resources or a related field. PHR or SHRM-CP Certification is preferred.
2. 2-4 years of professional experience in People Services and managing staff in the Hotel/Resort environment.
3. Understanding of federal, state, and local employment laws and regulations.
4. A hands-on People Services leader with a servant heart, thriving in a high-volume environment.
5. Ability to manage multiple complex projects effectively to meet deadlines.
6. Energetic self-starter with strong leadership skills, work ethic, and integrity.
7. Proficient in Microsoft Word, Excel, Windows, and able to learn HRIS systems.
8. Fluent in English, both verbally and non-verbally, with excellent team member relations skills.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Salary range: $65,000 - $72,000/year.

Application deadline: This job posting will close on 6/15/2025 or until the position has been filled.

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