People Services Coordinator

awe; Bentonville (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Art and Wellness Enterprises (AWE) in Bentonville, Arkansas, is seeking a People Services Coordinator to lead credentialing, onboarding, and administrative processes for AWSOM faculty, staff, and contractors. You will ensure compliance with LCME, HLC, CMS, and internal policies while supporting recruitment and a smooth onboarding experience.

The role requires strong organizational skills, meticulous attention to detail, and collaboration across departments and external partners to sustain

Qualifications

• Bachelor's degree or equivalent in healthcare administration, business, or related field required.
• Master's degree preferred.
• Credentialing (e.g., CPCS/CPMSM) or HR (SHRM-CP/PHR) certification preferred.

Responsibilities

• Lead credentialing and recredentialing for faculty, clinical staff, and contractors, aligning with standards.
• Manage credentialing workflows using DocuSign, Modio, HireRight, and Workday.
• Maintain credentialing databases and document management for compliance.
• Interpret accreditation standards (LCME, HLC) and regulatory requirements.
• Monitor expirations and renewals to mitigate risk and maintain privileges.
• Support Credentialing Committee with data analysis and forecasting.
• Coordinate onboarding of AWSOM contractors and related compliance steps.
• Oversee onboarding programs for new hires and mandatory trainings.
• Maintain personnel records across Workday, SharePoint, and other systems.
• Analyze HR data to support planning and decision making.

Skills

Attention to detail

Communication

Collaboration

Education

Bachelor's degree in healthcare administration, business, or related field

Master's degree preferred

Credentialing or HR certification preferred

Tools

DocuSign

Modio

HireRight

Workday

SharePoint

Microsoft Office Suite

Job description

Art and Wellness Enterprises (AWE) is a professional services organization supporting non‑profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

Job Description:

Job Title: People Services Coordinator

Reports to: People Services Director

FLSA Classification: Exempt

Location: Bentonville, Arkansas (On‑site)

Art and Wellness Enterprises (AWE) supports operating non‑profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

About The Position

The People Services Coordinator is responsible for managing and executing credentialing, onboarding, and administrative processes for faculty, clinical staff, and contractors at Alice L. Walton School of Medicine (AWSOM). This role ensures compliance with institutional policies, accreditation standards, and regulatory requirements, while supporting recruitment efforts and providing a seamless onboarding experience. The position requires strong organizational skills, attention to detail, and the ability to collaborate across departments and external partners.

Essential Duties and Responsibilities

AWSOM Credentialing

• Lead the credentialing and recredentialing process for faculty, clinical staff, and contractors, ensuring verification of education, training, licensure, board certification, and professional history in alignment with institutional and regulatory standards.
• Administer credentialing workflows using platforms such as DocuSign, Modio, HireRight, and Workday, ensuring data integrity and timely processing.
• Maintain and enhance credentialing databases and document management systems, implementing process improvements to support operational efficiency and compliance.
• Interpret and apply accreditation standards (LCME, HLC), state and federal regulations, and internal policies to ensure institutional compliance.
• Monitor credentialing and compliance platforms for expirations, sanctions, and renewals, proactively mitigating risk and ensuring uninterrupted clinical privileges.
• Provide strategic support to the Credentialing Committee, including data analysis, renewal forecasting, and verification of academic credentials.
• Serve as a liaison with external credentialing bodies and clinical partners to facilitate appointments and privileging, ensuring alignment with institutional standards.

AWSOM Contractors

• Oversee the Independent Contractor onboarding, mandatory training, and compliance workflow at AWSOM, ensuring all contractual, legal, and operational steps are executed accurately and documented.
• Coordinate cross-functional onboarding activities, including background checks, IT provisioning, and contract execution, in collaboration with appropriate teams.
• Develop and maintain AWSOM contractor onboarding protocols, ensuring consistency, compliance, and positive engagement.
• Serve as the primary point of contact for AWSOM contractor inquiries, resolving issues and providing guidance on institutional policies and procedures.

Onboarding and Administration

• Design and manage onboarding programs for new hires, including scheduling, orientation delivery, and compliance training assignments.
• Conduct new hire orientation sessions, providing guidance on institutional policies, benefits, and compliance requirements.
• Monitor and report on training completion across multiple systems, ensuring regulatory and institutional compliance.
• Maintain personnel records across Workday, SharePoint, and other systems, ensuring accuracy and confidentiality.
• Contribute to the development and implementation of People Services programs that support faculty and staff with a focus on retention and compliance.
• Analyze HR data and generate reports to support strategic decision‑making and operational planning.
• Perform other duties and responsibilities as assigned to support evolving organizational needs.

Qualifications and Requirements

• Bachelor's degree or equivalent experience in healthcare administration, business, or related field required. Master's degree in a related field preferred.
• Certification in credentialing (e.g., CPCS, CPMSM) or HR (e.g., SHRM‑CP, PHR), preferred.
• Minimum of 3 years of experience in credentialing, human resources operations, medical staff services, or academic healthcare administration. Experience working in a medical school environment is preferred.
• Experience with regulatory standards (e.g., LCME, HLC, CMS, state licensure boards) and credentialing platforms (e.g., Modio, HireRight, Workday), preferred.Proficiency in Microsoft Office Suite, HRIS systems (Workday preferred), document management tools (SharePoint, DocuSign), and credentialing software.
• Strong data analysis and reporting skills using Excel or similar tools.
• Excellent communication a