People Process Transformation Manager
Dow Jones & Co.
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Job summary
Dow Jones & Co. is hiring a Manager of People Process Transformation to architect and optimize HR workflows. You will document processes, design AI-powered, self-service, compliant operations across the global People group, and drive efficiency through standardized Future State designs.
You will work 3 days a week in our Midtown office, partnering with People COEs and the Dow Jones People Technology team to map processes, define ownership, and monitor health metrics, ensuring scalable operations.
Qualifications
- Bachelor's degree in HR, Business, IT, or related field.
- 7+ years in HR Operations, BPO, or consulting in a global org.
- Document current-to-future state analyses with stakeholders.
- Cross-functional, matrixed, global experience.
- Understanding of AI transformation and process quality gatekeeping.
- Lean Six Sigma certification and/or Workday/ServiceNow familiarity preferred.
Responsibilities
- Act as the go-to person for HR process architecture.
- Develop and maintain a global service catalogue.
- Lead AI & Automation within People Ops.
- Lead end-to-end process discovery and mapping.
- Define ownership frameworks (RACI/RAD) for cross-functional HR workflows.
- Design streamlined Future State processes that are lean and AI-ready.
- Establish, track, and report on process health metrics.
- Monitor cycle times, compliance, errors, and volume.
- Collaborate across HR, Tech, and legal/compliance.
- Bridge the gap between HR needs and Workday/ServiceNow/AI tools.
Skills
Education
Tools
Job description
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.
NYC - 1211 Ave of the Americas
Full time
Job_Req_55728
As the Manager of People Process Transformation within the People Operations team at Dow Jones, you will serve as the architect of our operational efficiency. You'll be a critical link between our current global state and our AI-powered, self-service future. You will own the documentation of processes for the People team, and design and refine process changes to ensure any HR workflow is as AI-optimized, simplified, and compliant as possible.
Working 3 days a week in our Midtown office and reporting to the Director, People Technology & Solutions, you'll partner closely with People COEs and the Dow Jones People Technology team, to document, design and transform processes.
- Act as the go-to person for HR process architecture
- Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across all regions and the People team
- Serve as a technical lead for AI & Automation within People Ops, contributing to the evolution of best practices and ways of working
- Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies
- Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations
- Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready
- Establish, track, and report on key process health metrics
- Actively monitor cycle times, process compliance, error rates, and volume to identify opportunities to improve
- Collaborate extensively across HR, Tech, and legal/compliance functions
- Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools
- Bachelor's degree in Human Resources, Business, IT, or a related field or comparable work experience
- 7+ years of experience in HR Operations, Business Process Outsourcing (BPO), Management Consulting or a similar role within a global organization
- Proven ability to document complex current-state vs. future-state gap analysis, whilst managing stakeholders
- Demonstrated success working in a cross-functional, matrixed, global environment
- Ability to navigate complex stakeholder landscapes, challenge the status quo, and act as a disciplined gatekeeper for process quality
- A proactive interest in AI transformation and an understanding that good process is a prerequisite for AI
- A motivation driven by the challenge of preparing HR for the future
- Professional certifications in Lean Six Sigma or similar (preferred)
- A strong understanding of Workday HCM and ServiceNow HRSD platforms or similar (preferred)
- A strong understanding of AI agents, workflow design and automation (preferred)
- Experience with process mining tools and data analytics (preferred)
- Comprehensive Medical, Dental, and Vision Insurance Plans
- Paid Time Off
- Retirement Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Dow Jones - People
Quality Management
Non-Union role
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
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