People Process & Solutions Manager

Storyful; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

Retirement plans

Education benefits

Paid maternity/paternity leave

Family care benefits

Commuter transit program

Employee referral program

Job summary

Dow Jones is seeking a Manager, People Process & Solutions to architect and drive AI-powered, self-service HR processes. You will document processes for the People team, ensure compliance, and lead cross-functional initiatives across HR, Tech, and Legal.

Hybrid work with three days in Midtown, reporting to the Director of People Technology & Solutions. You will partner with Workday and ServiceNow, shape future-state workflows, and track process health metrics while advancing AI-enabled

Qualifications

• Bachelor's degree or comparable work experience in HR/Business/IT
• 7+ years in HR Operations, BPO, or management consulting in a global org
• Experience documenting current-state vs future-state gaps with stakeholders
• Proven cross-functional, matrixed, global collaboration
• Interest in AI transformation and process-first approach to AI
• Strong knowledge of Workday HCM and ServiceNow HRSD (preferred)
• Experience with process mining/data analytics (preferred)
• Lean Six Sigma or similar certification (preferred)

Responsibilities

• Act as go-to person for HR process architecture
• Develop and maintain a global service catalogue for the People team
• Lead AI & automation initiatives within People Ops
• Map end-to-end processes to identify bottlenecks and risks
• Define ownership frameworks (RACI/RAD) for HR workflows
• Design lean, self-service, scalable future-state processes
• Establish and report on process health metrics
• Monitor cycle times, compliance, errors, and volume
• Bridge HR needs with Workday/ServiceNow and AI tools

Skills

HR architecture

Process documentation

AI & Automation

Stakeholder mgmt

Gatekeeping for quality

Workday HCM

ServiceNow HRSD

AI transformation

Global operations

Education

Bachelor's degree in HR/Business/IT

Tools

Workday HCM

ServiceNow HRSD

Job description

Job Description: About the Role

As the Manager, People Process & Solutions within the People Operations team at Dow Jones, you will serve as the architect of our operational efficiency. You'll be a critical link between our current global state and our AI-powered, self-service future. You will own the documentation of processes for the People team, and design and refine process changes to ensure any HR workflow is as AI-optimized, simplified, and compliant as possible. Working 3 days a week in our Midtown office and reporting to the Director, People Technology & Solutions, you'll partner closely with People COEs and the Dow Jones People Technology team, to document, design and transform processes.

Key Responsibilities

• You Will Act as the go-to person for HR process architecture


• Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across all regions and the People team


• Serve as a technical lead for AI & Automation within People Ops, contributing to the evolution of best practices and ways of working


• Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies


• Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations


• Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready


• Establish, track, and report on key process health metrics


• Actively monitor cycle times, process compliance, error rates, and volume to identify opportunities to improve


• Collaborate extensively across HR, Tech, and legal/compliance functions


• Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools

Qualifications

• You Have Bachelor's degree in Human Resources, Business, IT, or a related field or comparable work experience 7+ years of experience in HR Operations, Business Process Outsourcing (BPO), Management Consulting or a similar role within a global organization


• Proven ability to document complex current-state vs. future-state gap analysis, whilst managing stakeholders


• Demonstrated success working in a cross-functional, matrixed, global environment


• Ability to navigate complex stakeholder landscapes, challenge the status quo, and act as a disciplined gatekeeper for process quality


• A proactive interest in AI transformation and an understanding that good process is a prerequisite for AI


• A motivation driven by the challenge of preparing HR for the future


• A strong understanding of Workday HCM and ServiceNow HRSD platforms or similar (preferred)


• A strong understanding of AI agents, workflow design and automation (preferred)


• Experience with process mining tools and data analytics (preferred)


• An advanced degree or professional certifications in Lean Six Sigma or similar (preferred)

#LI-HYBRID

Our Benefits

• Comprehensive Medical, Dental, and Vision Insurance Plans


• Paid Time Off


• Retirement Plans


• Education Benefits


• Paid Maternity and Paternity Leave


• Family Care Benefits


• Commuter Transit Program


• Subscription Discounts


• Employee Referral Program


• Learn more about all our US benefits.

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area: Dow Jones - People Job Category: Quality Management Union Status: Non-Union role Base Pay Range: $120,000 - $140,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

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