People Process & Solutions Manager

Dow Jones & Co.; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off

Retirement Plans

Paid Maternity and Paternity Leave

Commuter Transit Program

Education Benefits

Job summary

Dow Jones & Co. in New York is seeking a Manager, People Process & Solutions within People Operations to architect operational efficiency and AI-optimized HR workflows.

You will own process documentation and drive streamlined, compliant processes across the global organization. You will collaborate with People COEs, Tech, and legal/compliance, reporting to the Director of People Technology & Solutions, with a hybrid work model at Midtown NYC.

Qualifications

• Bachelor's degree in HR, Business, IT, or related field.
• 7+ years of experience in HR Operations, BPO, or similar role within a global org.
• Proven ability to document current-state vs future-state gap analyses and manage stakeholders.
• Experience with Workday HCM and ServiceNow HRSD platforms (preferred).

Responsibilities

• Act as the go-to person for HR process architecture.
• Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across regions and the People team.
• Serve as a technical lead for AI & Automation within People Ops, contributing to best practices and ways of working.
• Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies.
• Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations.
• Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready.
• Establish, track, and report on key process health metrics.
• Actively monitor cycle times, process compliance, error rates, and volume to identify improvements.
• Collaborate across HR, Tech, and legal/compliance functions.
• Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools.

Skills

HR process architecture

Global service catalogue

AI in HR

Process discovery & mapping

RACI/RAD frameworks

Workday/HRSD integration

Automation/AI tools

Data analytics/process mining

Education

Bachelor's degree in HR, Business, IT, or related field

Tools

Workday HCM

ServiceNow HRSD

Job description

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put “Reasonable Accommodation in the subject line.

NYC - 1211 Ave of the Americas

Full time

Job Description:

About the Role

As the Manager, People Process & Solutions within the People Operations team at Dow Jones, you will serve as the architect of our operational efficiency. You'll be a critical link between our current global state and our AI-powered, self-service future. You will own the documentation of processes for the People team, and design and refine process changes to ensure any HR workflow is as AI-optimized, simplified, and compliant as possible.

Working 3 days a week in our Midtown office and reporting to the Director, People Technology & Solutions, you'll partner closely with People COEs and the Dow Jones People Technology team, to document, design and transform processes.

You Will

• Act as the go-to person for HR process architecture


• Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across all regions and the People team


• Serve as a technical lead for AI & Automation within People Ops, contributing to the evolution of best practices and ways of working


• Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies


• Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations


• Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready


• Establish, track, and report on key process health metrics


• Actively monitor cycle times, process compliance, error rates, and volume to identify opportunities to improve


• Collaborate extensively across HR, Tech, and legal/compliance functions


• Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools

You Have

• Bachelor's degree in Human Resources, Business, IT, or a related field or comparable work experience


• 7+ years of experience in HR Operations, Business Process Outsourcing (BPO), Management Consulting or a similar role within a global organization


• Proven ability to document complex current-state vs. future-state gap analysis, whilst managing stakeholders


• Demonstrated success working in a cross-functional, matrixed, global environment


• Ability to navigate complex stakeholder landscapes, challenge the status quo, and act as a disciplined gatekeeper for process quality


• A proactive interest in AI transformation and an understanding that good process is a prerequisite for AI


• A motivation driven by the challenge of preparing HR for the future


• A strong understanding of Workday HCM and ServiceNow HRSD platforms or similar (preferred)


• A strong understanding of AI agents, workflow design and automation (preferred)


• Experience with process mining tools and data analytics (preferred)


• An advanced degree or professional certifications in Lean Six Sigma or similar (preferred)

#LI-HYBRID

Our Benefits

• Comprehensive Medical, Dental, and Vision Insurance Plans


• Paid Time Off


• Retirement Plans


• Education Benefits


• Paid Maternity and Paternity Leave


• Family Care Benefits


• Commuter Transit Program


• Subscription Discounts


• Employee Referral Program

Learn more about all our US benefits.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put \"Reasonable Accommodation\" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - People

Job Category:

Quality Management

Union Status:

Non-Union role

Base Pay Range: $120,000 - $140,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

About_Us

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Equal employment opportunity, including veterans and individuals with disabilities.