People Ops Process Transformation Lead

Jobgether; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Jobgether, on behalf of a partner company, seeks a People Ops Process Transformation Lead based in the United States to drive scalable operating practices that improve efficiency and the employee experience. You will map workflows, identify bottlenecks, and lead initiatives across HR, technology, analytics, and finance to deliver measurable improvements.

You will design future-state processes, establish ownership, and enable self-service where possible, leveraging AI-enabled tools while

Qualifications

• Bachelor’s degree in business, operations, organizational effectiveness, HR, project management, or related field.
• Typically 5–7+ years in People Operations, HR program management, HR tech, analytics, or related area.
• Experience documenting, redesigning, and implementing end-to-end workflows in complex organizations.
• Proven ability to lead cross-functional initiatives with structured problem-solving and stakeholder alignment.
• Experience defining success metrics and using data to assess results.
• Strong documentation skills for governance frameworks, playbooks, SOPs, and procedures.
• Background in consulting, continuous improvement, service design, or change management is valuable.
• Ability to balance strategic planning with tactical execution.
• Excellent facilitation and stakeholder management abilities.
• Comfort operating in ambiguity and establishing structure where processes are undefined.

Responsibilities

• Build and maintain an inventory of People Team processes, owners, handoffs, and KPIs.
• Lead current-state assessments, workflow mapping, and root-cause analyses.
• Prioritize initiatives by impact, risk, and readiness.
• Design future-state processes with defined roles, handoffs, controls, and success metrics.
• Identify opportunities to automate, standardize, or enable self-service for People processes including AI tools.
• Partner with owners to validate solutions and plan adoption across teams.
• Lead cross-functional programs from planning to implementation and tracking.
• Establish a streamlined program management framework with roadmaps and reporting.
• Coordinate initiatives across HR ops, HR tech, analytics, and business partners.
• Support HRIS replacements and service-model improvements; enable operational readiness.
• Guide pilots and trainings, collect feedback, and handover to owners.
• Develop SOPs, playbooks, and knowledge resources; maintain governance.

Skills

Cross-functional leadership

Process mapping

Data-driven decision making

Stakeholder management

Change management

Documentation

Project management

Facilitation

Ambiguity handling

Communication

Education

Bachelor’s degree in business/related field

Tools

HRIS

Process mining tools

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a People Ops Process Transformation Lead based in the United States.

Help transform People Operations into a more efficient, data-driven, and strategic function by improving how people-related services and processes are designed and delivered. In this role, you will map existing workflows, identify operational challenges, and lead initiatives that make work simpler, more consistent, and easier to navigate. You’ll combine strategic thinking with hands‑on execution, guiding cross-functional programs from discovery and planning through implementation and adoption. Working closely with HR, technology, analytics, finance, and business stakeholders, you’ll establish clear processes, ownership, and measurable outcomes. This is an opportunity to build scalable operating practices, introduce automation and AI‑enabled solutions, and improve the overall employee experience. The ideal candidate thrives in ambiguity, enjoys creating structure, and is passionate about turning complex operational challenges into practical, sustainable improvements.

Accountabilities:

• Build and maintain a comprehensive inventory of People Team processes, including services, systems, process owners, handoffs, pain points, volumes, risks, and performance indicators.

• Lead current-state assessments, workflow mapping, service-journey reviews, and root-cause analyses to identify inefficiencies and opportunities for improvement.

• Prioritize transformation initiatives based on business impact, employee experience, risk, processing time, implementation effort, scalability, and organizational readiness.

• Design future-state processes with clearly defined roles, decision-making authority, handoffs, controls, service expectations, and success measures.

• Identify opportunities to simplify, standardize, automate, centralize, or enable self-service for People processes, including the responsible use of AI-powered tools.

• Partner with process owners and subject matter experts to validate proposed solutions and translate strategic objectives into practical operational changes.

• Lead cross-functional programs from planning through implementation, managing scope, milestones, dependencies, risks, decisions, and stakeholder alignment.

• Establish and maintain a streamlined program management framework for priority People Operations initiatives, including roadmaps, progress reporting, action tracking, and escalation processes.

• Coordinate initiatives across People Operations, HR technology, analytics, People Business Partners, Talent Acquisition, Total Rewards, Work Design and Innovation, Finance, and other relevant teams.

• Support major transformation programs, including HR information system (HRIS) replacement, shared People Team service channels, service-model improvements, process automation, and operational readiness for new locations or programs.

• Guide pilots and new processes through implementation, communications, training, stakeholder enablement, feedback collection, and handover to ongoing process owners.

• Develop and maintain practical documentation, including standard operating procedures, playbooks, checklists, decision records, role descriptions, and knowledge resources.

• Establish documentation governance to keep process information accurate, accessible, discoverable, and aligned with the systems and teams that rely on it.

• Define baseline metrics and track performance indicators related to process friction, cycle time, quality, adoption, service effectiveness, and time saved.

• Evaluate post-launch results using data and stakeholder feedback, recommending improvements, further automation, broader rollout, or retirement of ineffective processes.

• Create reusable methodologies, templates, and tools that improve the consistency and quality of process transformation across the People Team.

• Provide leaders with visibility into transformation progress, key risks, trade-offs, operational priorities, and measurable business impact.

Requirements:

• Bachelor’s degree in business, operations, organizational effectiveness, human resources, project management, or a related discipline.
• Typically, 5–7 or more years of relevant experience in People Operations, People program management, HR service delivery, HR technology, People analytics, employee lifecycle processes, or a related field.
• Demonstrated experience documenting, redesigning, and implementing end-to-end workflows within a complex organization.
• Proven ability to lead cross-functional initiatives that require structured problem-solving, stakeholder alignment, project planning, and disciplined execution.
• Experience defining success metrics, establishing performance baselines, and using quantitative data or qualitative feedback to assess results.
• Strong experience producing clear, high-quality operational documentation, implementation materials, governance frameworks, playbooks, or standard operating procedures.
• Background in consulting, continuous improvement, service design, systems thinking, organizational effectiveness, or change management is highly valuable.
• Ability to move comfortably between strategic planning, tactical coordination, and detailed operational execution.
• Excellent facilitation and stakeholder management skills, with the ability to build alignment among teams and leaders with different priorities and perspectives.
• Strong process-mapping, prioritization, project-planning, risk-management, and change-enablement capabilities.
• Exceptional written communication skills, with the ability to translate complex processes into clear, concise, actionable documentation.
• Highly organized, detail-oriented, and dependable, with the ability to manage multiple workstreams while maintaining visibility into progress and dependencies.
• Comfortable using data, collaboration platforms, project management tools, and AI-enabled solutions to improve individual and team productivity.
• Ability to operate effectively in ambiguous environments, establish structure where processes are not yet defined, and make informed progress without complete information.
• Sound professional judgment, discretion, and a strong commitment to protecting confidential employee and People-related information.

Benefits:

• Annual base salary: Varies by location, with the following advertised ranges: