People Operations Specialist - Talent Acquisition/Onboarding

WORLDPAY, LLC; Cincinnati (OH); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Worldpay is seeking a People Operations Specialist focused on Talent Acquisition and Onboarding. This hybrid role requires three days onsite at our Cincinnati/Mason, OH location. You will manage high-volume employee data changes, support onboarding/offboarding, and handle lifecycle events in Workday.

You will deliver reports, analytics, and proactive issue resolution while upholding data quality and SLAs. Collaboration across functions and locales is essential to drive a superior employee

Qualifications

• Experience delivering excellent customer service and resolving issues.
• Ability to handle high-volume transactional activities with accuracy.
• Familiarity with HR concepts, policies, and procedures.
• Ability to work independently and in a team, with strong time management.

Responsibilities

• Manage employee data changes and updates across onboarding, offboarding, leave management, compliance, and records.
• Provide life cycle event support (transfers, promotions, separations) in HRIS self-service.
• Produce standard/ad-hoc reports and employee analytics.
• Maintain data quality and adhere to global data standards and SLAs.
• Deliver exceptional service and timely issue resolution to employees and managers.

Skills

Customer focus

Attention to detail

Time management

Communication skills

Confidentiality

Team collaboration

Analytical skills

Tools

Workday

Job description

Job DescriptionReady to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a People Operations Specialist - Talent Acquisition/Onboarding to join our ever evolving team and help shape the future of global commerce.This is a hybrid role working 3 days onsite at our Cincinnati/Mason Ohio locationWhat you will be ownManage all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.Ensures data quality and follows global data standards.Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.Cultivates networks across a variety of functions and locations with the organization.Applies knowledge of employee orientation.Ability to be flexible and pivot to ever changing prioritiesWhat you bring:Ability to deliver excellent customer experience, resolve issues and look for continuous improvement opportunities – “Customer at the heart of everything” ethosAdaptable and willing to continuously learn and be proactive in picking up tasksExperience in using Human Resources systems, preferably Workday.Knowledge of Human Resources concepts, policies, and proceduresAttention to detail and accuracy, organizational and prioritization skillsAbility to work in an organized manner and consistently follow-up on tasksAbility to work both independently and in a team environment; great time management skillsAbility to maintain confidentialityExcellent oral and written communication skillsAbility to interface with all levels of employees and effectively interact with various functional areas and facilitiesAbility to establish and maintain effective working relationships with employees, management, and clientsExperience with customer support: customer, interactions, addressing escalations.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI- BJ1EEOC StatementWorldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.Washington Candidates: Click here for information on the Fair Chance Act.