People Operations Specialist

CyberCare; United States; Hybrid; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Fitness perks

Snacks & pastries every Friday

Team-building events

Tesonet training programs

Career growth within CyberCare and Tes

Job summary

CyberCare — компания CS по обслуживанию клиентов для глобальных тех‑брендов, входит в Tesonet. Мы ищем специалиста по People Operations для команды People and Culture.

Ваша работа охватит все стороны жизненного цикла сотрудников: от контрактов и онбординга до изменений и оффбординга, соблюдая сроки и требования комплаенса. Будете тесно сотрудничать с HR Business Partners, Payroll, Workforce и Talent Acquisition, искать более эффективные, менее ручные способы ведения процессов и внедрять

Qualifications

• 1+ год опыта в People Operations, HR-администрировании или аналогичной роли.
• Знание Литовского трудового кодекса и HR-документации.
• Практический опыт работы с HRIS; HiBob и Softera — большой плюс.
• Ориентация на процесс‑улучшения и автоматизацию (формулы в Excel/Google Sheets; HRIS‑воркфлоу).
• Высокая внимательность к деталям и конфиденциальность.
• Самостоятельность и инициативность: действовать без напоминания.
• Четкая, дружелюбная коммуникация с сотрудниками и стейкхолдерами.
• Свободное владение литовским и английским языками.

Responsibilities

• Владение наймом и offboarding‑администрированием: трудовые договоры, документы об увольнении и др.
• Обработка изменений сотрудников (должность, зарплата, график, тип контракта, отпуска) и ведение записей.
• Управление данными сотрудников и HR‑документацией в Softera, HiBob и Dokobit.
• Обеспечение соответствия HR‑процедур литовскому трудовому законодательству и внутренним политикам.
• Сотрудничество с Payroll и партнерами по Workforce, Talent Acquisition и HR Business Partners.
• Идентификация ручных и времязатратных процессов и их автоматизация или упрощение.
• Выход на контакт для вопросов сотрудников по документам и процедурам.

Skills

HR administration

Process improvement

Confidentiality

Independence

Communication

Lithuanian fluency

English fluency

Tools

HiBob

Softera

Dokobit

Job description

Описание

Hi there! We’re CyberCare — a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide. We’re looking for a People Operations Specialist to join our People and Culture team and keep our people processes running smoothly behind the scenes. You’ll take care of the operational side of the employee lifecycle, from contracts and onboarding paperwork to employee changes and offboarding, making sure everything is accurate, compliant and done on time. Working closely with our HR Business Partners, Payroll, Workforce and Talent Acquisition teams, you’ll be the one who keeps the details in order and helps find smarter, less manual ways of doing things.

What Makes You a Strong Match

• 1+ year of experience in People Operations, HR administration or a similar role;
• Knowledge of the Lithuanian Labour Code and HR documentation;
• Hands‑on experience with HRIS systems; experience with HiBob and Softera is a strong advantage;
• A process‑improvement mindset and interest in automation (e.g. Excel/Google Sheets formulas, HRIS workflows);
• High attention to detail and the ability to handle sensitive information with full confidentiality;
• Independence and ownership: you’re comfortable being the person who makes things happen without waiting to be told;
• Clear, warm communication with employees and stakeholders;
• Fluency in Lithuanian and English.

Задачи

• Own hiring and offboarding administration: employment contracts, termination documents, and everything in between;
• Process employee changes (position, salary, working hours, contract type, leaves) and keep all records accurate and up to date;
• Manage employee data and HR documentation across our tools: Softera, HiBob and Dokobit;
• Ensure HR procedures and documents comply with Lithuanian labour law and internal policies;
• Work closely with Payroll to ensure accurate and timely remuneration, and partner with Workforce, Talent Acquisition and HR Business Partners and other stakeholders on day‑day people matters;
• Identify manual, time‑consuming processes and automate or simplify them;
• Be the first point of contact for employees’ questions about documents, contracts and HR procedures.

Условия

Smooth and structured onboarding and mentorship to help you get started with confidence. Office in a great location + option to work from home twice a week after probation. Option to work from abroad for up to 30 days per year. Health insurance + fitness perks. Daily snacks to keep you fueled, plus fresh pastries every Friday. Regular team-building events to connect with your colleagues. Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential. Ability to grow within CyberCare and Tesonet. Gross salary - 1900 - 2500 EUR/month.