People Operations Specialist

HR Jobs; Burlington (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Pentera is seeking a People Operations Specialist to manage core employee lifecycle processes with a focus on US benefits and scalable self-service support. You will serve as the primary contact for People questions, own end-to-end US benefits administration, and enhance onboarding and ongoing documentation resources.

You will collaborate with Payroll, Finance, Legal, IT, and HRBPs to optimize workflows and support performance-cycle activities.

Qualifications

• 3+ years of experience in People Operations or HR Operations in a growing technology environment.
• Hands-on experience with US benefits administration, including open enrollment, leave management, and vendor coordination.
• Strong knowledge of employee lifecycle processes, HR policies, and employment documentation.

Responsibilities

• Act as the global first point of contact for routine employee People questions, including benefits, leave policies, onboarding, employment documentation, and HR workflows.
• Own US benefits administration end-to-end: enrollments, life-event changes, annual open enrollment, provider renewals, and day-to-day support.
• Deliver onboarding and offboarding experiences to enable smooth transitions across the employee lifecycle.
• Build and continuously improve the HR portal and self-service resources, including country benefit guides, FAQs, policy information, and onboarding materials.
• Partner with Payroll, Finance, Legal, IT, vendors, managers, and HRBPs to coordinate lifecycle workflows and resolve issues efficiently.
• Support additional People Operations needs, including performance-cycle administration, documentation management, and HRBP projects.

Skills

People Operations

HR Operations

US Benefits Administration

Employee Lifecycle

Cross-Functional Collaboration

Communication

Attention to Detail

Empathetic Support

Job description

As a People Operations Specialist at Pentera, you will run key people operations processes for the employee lifecycle, centered on US benefits and scalable self-service support.

Responsibilities

• Act as the global first point of contact for routine employee People questions, including benefits, leave policies, onboarding, employment documentation, and HR workflows.
• Own US benefits administration end-to-end: manage enrollments, life-event changes, annual open enrollment, provider renewals, and day-to-day employee support.
• Deliver operational onboarding and offboarding experiences to enable smooth, high-quality transitions across the employee lifecycle.
• Build and continuously improve the HR portal and self-service resources, including country benefit guides, FAQs, policy information, and onboarding materials.
• Partner with Payroll, Finance, Legal, IT, vendors, managers, and HRBPs to coordinate lifecycle workflows and resolve issues efficiently.
• Support additional People Operations needs, including performance-cycle administration, documentation management, and HRBP projects as required.

Requirements

• 3+ years of experience in People Operations or HR Operations in a growing technology environment.
• Hands-on experience with US benefits administration, including open enrollment, leave management, and vendor coordination.
• Strong working knowledge of employee lifecycle processes, HR policies, and employment documentation.
• Experience building or maintaining employee self-service resources, HR portals, or knowledge bases.
• Proven ability to collaborate cross-functionally with Payroll, Finance, Legal, and IT.
• Exceptional communication, strong attention to detail, and an empathetic, customer-centric approach to employee support.

Location: Burlington, MA (Hybrid, 3 days/week in office)

Minimum Experience: 3 years