People Operations Shared Services Manager

Nabors in; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Nabors, based in Houston, seeks a People Operations Shared Services Manager (Finance) to lead employee lifecycle services, onboarding, offboarding, and HR data governance across multiple business units.

The role partners with Recruiting, Legal, IT, Payroll, Benefits, and Finance to align HR technology with business priorities, improve the employee experience, and support growth. Strong leadership and data analytics are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Eight or more years of progressive experience in People Operations or HR shared services, including at least three years leading teams or major programs.
• Experience leading employee lifecycle services in a complex, multi-location, or global organization.
• Experience managing service-center operations, workflows, service levels, and continuous improvement.
• Experience governing HR systems and data quality, reporting, and security coordination.
• Knowledge of recruiting operations, onboarding, and pre-employment processes.
• Strong knowledge of People Operations Shared Services processes, HRIS platforms, and data governance.
• Advanced proficiency with Microsoft Office and HR analytics tools.

Responsibilities

• Lead People Operations Shared Services across employee inquiries, onboarding, offboarding, and lifecycle transactions.
• Establish service standards, escalation protocols, and KPIs including service levels and customer satisfaction.
• Oversee recruiting operations support, vendor services, and reporting.
• Coach and develop team members; manage capacity and performance.
• Own governance for HR systems, security, integrations, and production support.
• Drive requirements, testing, deployment readiness, and adoption of system capabilities.
• Maintain procedures, knowledge articles, and governance standards for compliant execution.
• Ensure data accuracy, privacy, and access controls; coordinate with data owners.
• Oversee dashboards, reporting, and workforce metrics to inform decisions.
• Develop a continuous-improvement roadmap for standardization and self-service.

Skills

Analytical skills

Stakeholder management

Communication

Leadership

Process improvement

Education

Bachelor's degree in Human Resources, Business Administration, Information Systems

Tools

Oracle Fusion HCM

Oracle Recruiting Cloud

HR case management

HRIS

Recruiting platforms

Job description

People Operations Shared Services Manager (Finance)

Job Description

Leads People Operations Shared Services for assigned business units, with accountability for employee lifecycle administration, recruiting operations support, HR service delivery, HR systems, data governance, reporting, compliance, vendor performance, and continuous improvement. Establishes service standards and scalable, customer-focused processes that deliver accurate, timely, secure, and consistent support.

Partners with recruiters, hiring managers, People Business Partners, Payroll/Timekeeping, Benefits, Legal, IT, Finance, and business leaders to align operational services and HR technology with business priorities, improve the employee and manager experience, and support organizational growth.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• Eight or more years of progressive experience in People Operations, HR shared services, HRIS, HR operations, or related functions, including at least three years leading teams, major programs, or complex cross-functional initiatives.
• Demonstrated experience leading employee lifecycle services in a complex, multi-location, or global organization.
• Experience managing service-center operations, case or request workflows, service levels, escalations, operational metrics, and continuous improvement.
• Experience governing HR systems and leading requirements, testing, releases, issue resolution, reporting, security coordination, data quality, and process documentation.
• Working knowledge of recruiting operations, onboarding, candidate and requisition workflows, and pre-employment processes.
• Strong knowledge of People Operations Shared Services processes, HRIS platforms, applicant tracking systems, data governance, internal controls, privacy, and applicable employment practices.
• Strong analytical, organizational, communication, consultation, and stakeholder-management skills, with the ability to translate data and business needs into actionable solutions.
• Advanced proficiency with Microsoft Office, reporting and analytics tools, and HR technology; ability to manage competing priorities and communicate effectively at all organizational levels.

Preferred Qualifications

• Experience within the oil and gas, energy, industrial services, or another operationally complex industry.
• Experience with Oracle Fusion HCM, Oracle Recruiting Cloud, HR case management or service-delivery platforms, and related reporting or integration tools.
• Experience with HR technology implementations, global process standardization, change management, workflow automation, or employee self-service adoption.
• SHRM-CP, SHRM-SCP, PHR, SPHR, PMP, or comparable professional certification.

Responsibilities

• Lead People Operations Shared Services across employee inquiries, onboarding, offboarding, employment changes, records, document administration, and other employee lifecycle transactions.
• Establish and monitor service standards, escalation protocols, workload allocation, and key performance indicators, including service levels, response and resolution times, transaction accuracy, backlog, and customer satisfaction.
• Oversee recruiting operations support, including requisition workflows, candidate movement, offer and pre-employment processes, onboarding coordination, reporting, and vendor services.
• Lead, coach, and develop team members; set priorities, manage capacity and performance, build functional expertise, and maintain consistent service coverage.
• Provide functional ownership and governance for HR systems and service-delivery tools, partnering with IT and vendors on configuration, security, integrations, enhancements, production support, and issue resolution.
• Lead requirements definition, impact assessments, user acceptance and regression testing, defect resolution, release readiness, deployment support, and adoption of approved system capabilities.
• Develop and maintain service procedures, standard operating procedures, knowledge articles, controls, training materials, and governance standards that enable consistent and compliant execution.
• Ensure HR data accuracy, integrity, security, and appropriate access through data standards, audits, reconciliations, quality monitoring, corrective actions, and coordination with data owners.
• Oversee dashboards, operational reporting, and workforce transaction metrics; analyze volumes, trends, root causes, and service performance to inform decisions and resource planning.
• Develop and execute a continuous-improvement roadmap that advances standardization, automation, employee and manager self-service, knowledge management, and an improved user experience.
• Manage vendors and external partners, including service performance, issue escalation, contract and renewal support, invoice review, risk management, and budget stewardship.
• Oversee compliance activities involving audits, record retention, policy administration, documentation, privacy, regulatory reporting, and remediation of identified control gaps.
• Serve as an escalation point and trusted partner to HR and business leaders, translating business needs into practical process, service, reporting, and technology solutions.

About Us

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.