Senior Human Resources Generalist

HNM Systems; San Diego (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with employer matching up to 4%

Job summary

HNM Systems in San Diego seeks a Senior Human Resources (People Operations) Generalist to lead employee lifecycle programs, strengthen compliance, and partner with leadership. This hybrid, full-time role reports to the Chief of Staff and oversees the People Operations Coordinator.

You will drive performance management, employee relations, and contractor workforce initiatives across multi-state practices, while shaping People Ops strategy and analytics to enhance the employee and customer

Qualifications

• 5-7 years of broad HR experience with emphasis on employee relations, compliance, and contractor workforce management.
• 3-5 years of progressive HR leadership within staffing/contingent workforce environments.
• Bachelor’s degree in HR, Business Administration, or related field. PHR/SHRM certification required.

Responsibilities

• Lead and manage a People Operations Coordinator with a focus on quality and process improvement.
• Own end-to-end employee lifecycle, onboarding, engagement, performance, retention, and efficiency.
• Resolve customer HR issues, identify root causes, and ensure timely, low-risk resolutions.
• Coach stakeholders and provide guidance, balancing perspectives for favorable outcomes.
• Manage complex contractor relations cases, including investigations and escalation.
• Monitor multi-state compliance; proactively update policies and procedures.
• Collaborate with legal, Culture Works, and leadership on sensitive matters.
• Co-develop People Ops strategy with the Chief of Staff and define KPIs.
• Architect scalable, tech-enabled processes for engagement, onboarding, and lifecycle.
• Lead enterprise-wide People Ops programs, recognition, campaigns, surveys, and awards.
• Own People Ops analytics: contractor retention, engagement, starts, incidents, and KPIs.
• Develop dashboards; translate data into actionable leadership insights.
• Present trends and risk analyses to improve contractor experience and customer outcomes.
• Partner with Sales, Marketing, Delivery, and Finance for high-touch experiences.
• Conduct quarterly/adhoc audits for accuracy, compliance, performance.
• Adopt new technologies and drive adoption across the function and team.
• Support compensation analysis and customer retention strategies as assigned.
• Act as trusted advisor grounded in compliance and best practices.
• Support growth initiatives; participate in business conversations with customers/partners.
• Be an enthusiastic advocate of technology and coach the team accordingly.
• All other duties as assigned.

Skills

Employee relations

Compliance

Contractor workforce management

HR leadership

HRIS & HR tech

Analytical skills

Communication

Independent work

Education

Bachelor's degree in HR or business

PHR or SHRM Certification

SPHR or SHRM SCP preferred

Tools

HRIS

ATS

Payroll software

Job description

Senior Human Resources (People Operations) Generalist

Reports to: Chief of Staff

Position Type: Full-Time, Hybrid, in office 1-2 days per week

HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect specialized talent with direct hire, contract-to-hire, and consulting opportunities that support fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact outcomes, with a 94% success rate in talent placement and project execution. Relentlessly people-driven, HNM Systems sets the industry standard through exceptional employee experience and long-term client value.

Mission

The Senior People Operations Generalist plays a key role in delivering an exceptional employee and customer experience while ensuring operational excellence across the People Operations function. Working closely with the Chief of Staff, this position leads the administration and execution of core People Ops programs, including performance management, supports employee relations and compliance initiatives, provides guidance to internal stakeholders, and oversees the day-to-day work of the People Operations Coordinator. Through hands‑on program ownership and continuous process improvement, this role helps strengthen People Operations as a trusted business partner while expanding strategic HR capabilities.

Job Responsibilities

• Lead, train, and manage a People Operations Coordinator, ensuring quality, operational alignment, productivity, and continuous improvement
• Own the end‑to‑end employee lifecycle experience, continuously identifying and implementing process improvements that enhance onboarding, employee engagement, performance, retention, and operational efficiency.
• Resolve customer HR issues by identifying root causes, developing effective solutions, and maintaining clear communication with all stakeholders to ensure timely resolution and minimize business risk.
• Partner with employees, contractors, customers, and internal leaders to provide coaching, guidance, and problem‑solving support, ensuring decisions consider multiple perspectives and lead to positive outcomes for all stakeholders.
• Independently manage complex or high‑risk contractor employee relations cases, including investigations, documentation, resolutions, and escalation protocols.
• Own compliance monitoring across multi‑state employment practices; update policies and procedures proactively to mitigate risk.
• Partner with legal, Culture Works, and leadership teams on sensitive matters requiring elevated oversight.
• Co‑develop People Ops strategy with the Chief of Staff, supporting yearly planning, department KPIs, and long‑range initiatives.
• Architect scalable, tech‑enabled processes for employee engagement, onboarding, offboarding, performance, and lifecycle management.
• Lead the creation and execution of enterprise‑wide People Ops programs, including recognition, engagement campaigns, surveys, and awards submissions.
• Own People Ops analytics, including contractor retention, engagement, on‑time starts, incident trends, and program KPIs.
• Develop dashboards and reporting tools; translate data into actionable insights for leadership and customers.
• Present trends, risks, and strategic recommendations to improve the contractor experience and customer outcomes.
• Partner with Sales, Marketing, Delivery and Finance teams to ensure a seamless, high‑touch experience for employees and customers.
• Conduct quarterly and ad‑hoc audits to ensure process accuracy, compliance, and departmental performance.
• Serve as an early adopter of new technologies, championing adoption across the People Ops function and your team.
• Support contract compensation analysis and customer‑facing retention strategies as assigned.
• Act as a trusted advisor to internal and customer stakeholders, providing guidance grounded in legal compliance and People Ops best practices.
• Support company growth initiatives, demonstrating strong business acumen in conversations with customers and partners.
• Support business growth, act as a sales professional and coach your team to do the same.
• Be an early adopter and advocate of all technologies and coach your team to do the same.
• All other duties as assigned.

Qualifications

• 5‑7 years of broad HR experience with demonstrated expertise in employee relations, compliance, and contractor workforce management.
• 3‑5 years of progressive HR leadership experience within a staffing or contingent workforce environment.
• Bachelor’s degree in human resources, Business Administration, or related field.
• PHR or SHRM Certification required. SPHR and SHRM SCP certification preferred.
• Proven ability to handle sensitive situations with discretion and professionalism.
• Proven ability to lead complex investigations and drive programs with minimal oversight.
• Strong analytical skills with the ability to turn data into strategy.
• High emotional intelligence, professionalism, and discretion.
• Strong proficiency with HRIS and HR tech systems; ATS experience preferred.
• Technical/computer/equipment/software skills.
• Communication skills, critical thinking/problem solving, time management skills.
• Ability to work independently and remotely while staying connected with Teams through various communication channels.
• Adherence to all company policies and procedures.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel 10% of the time.

Compensation and Benefits

• Medical, dental, vision and supplemental benefits offered.
• 401k with employer matching up to 4%.
• Salary starting at $80,000 per year.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc. is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.