People Operations Manager

Stripe; United States; Remote; USD 145,000 - 219,000; Full time

Job summary

Stripe is seeking a People Operations Manager to lead the Global People Support team. This role focuses on enhancing HR operations, managing a dedicated team, and ensuring quality service delivery. The ideal candidate will have extensive HR experience and strong leadership skills, contributing to a collaborative and dynamic work environment. The position is remote, aligning with Stripe's mission to support its workforce across various locations.

Benefits

Equity

Company bonus

401(k) plan

Medical benefits

Dental benefits

Vision benefits

Wellness stipends

Qualifications

• 7+ years of HR operations or related experience, preferably in tech companies.
• 4+ years of team leadership experience.

Responsibilities

• Lead the Global People Support team, ensuring quality outcomes.
• Manage operational goals and partner with other People teams.
• Oversee case management and transaction processing.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Education

PHR or SPHR certification

Tools

Workday

Salesforce

Job description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s Global People Support team (GPS) provides full lifecycle support for Stripes, from their first day of work until their last. We handle inbound support and consultative requests from Stripes and managers on everything from benefits questions to performance coaching. We also ensure that Workday data is accurate and that Stripe's HR operations are compliant with internal and external requirements. We’re a highly collaborative, cross-functional providing HR support to all employees globally. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team.

What you’ll do

As a GPS People Operations Manager, you’ll be leading part of the team that is at the heart of the HR experience at Stripe. In this role, your mission will be to uphold and promote our core values and culture. You will be responsible for managing our Specialized Operations team, who both partner with front line managers on all things people-related and execute on the coinciding operations processes on the back end. You’ll partner closely with our People leaders and partners on the services we provide for them (processing transactions, responding to inquiries, conducting audits, improving the services we deliver, etc.).

Responsibilities

• Provide leadership and guidance to a team of experienced Global People Support team members, with a focus on delivering exceptional results, expanding their HR expertise, and building their careers.
  
• As the primary point-of-contact responsible for aligning on operational goals, partner with peer leads and other People teams, especially People Consultants and the Centralized Operations team in India.
  
• Oversee case management, transaction processing, projects and programs, and ensure the fidelity of our People data.
  
• Ensure the team delivers quality outcomes, keeping Stripes at the forefront of everything we do and adhering to established SLAs.
  
• Be a subject matter expert for the areas we support and serve as a point of escalation.
  
• Routinely look around corners, anticipating barriers and identifying areas for improvement and automation, using data to inform decision making.
  
• Participate in ad hoc projects as assigned.
  

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 7+ years of HR operations, shared services, or related experience, preferably with a mix of experience in fast-growing technology companies and more established organizations
  
• 4+ year(s) of team leadership experience
  
• Proven ability to partner and influence leaders to help drive and align their people strategy and increase business results
  
• Exceptional customer-centric communication skills, both written and verbal
  
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
  
• Discretion and judgment handling confidential and sensitive data
  

Preferred qualifications

• PHR or SPHR certification
  
• Experience processing Workday (or other HRIS system) transactions across HR functions
  
• Experience with Salesforce (as a case/knowledge management system)
  
• Technical curiosity and interest in evolving trends in HR products and services
  

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

The annual US base salary range for this role is $145,400 - $218,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.