People Operations Manager

Flatbush Cats; New York (NY); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Insurance coverage

HRA funded

FSA with employer contributions

401(k) match

Transit/parking benefit

Paid time off and holidays

Job summary

Flatbush Cats, a Brooklyn-based nonprofit, seeks a People Operations Manager to lead HR across recruiting, onboarding, performance, development, engagement, and retention. Reporting to senior leadership, you will build consistency and structure in people practices to support a growing organization and empower managers as leaders.

The role emphasizes empathy, sound judgment, and scalable systems, with a hybrid schedule (five days/week, one remote day).

Qualifications

• 5–7 years of progressive HR experience, including experience partnering with leaders across multiple HR disciplines (required).
• Experience building or improving HR programs, processes, or systems in a growing organization.
• Strong knowledge of employment law and HR compliance (required).
• Experience with HRIS platforms and HR technology (required).
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred).

Responsibilities

• Strategic People Leadership: Partner with leadership to align people strategies with organizational goals.
• Talent Acquisition & Workforce Planning: Lead recruiting strategy and workforce planning.
• Employee Experience & Engagement: Design and continuously improve the employee journey from onboarding through career development.
• Leadership Partnership & Employee Relations: Coach managers on performance, communication, and employee relations.
• People Operations & Compliance: Oversee HR operations, information systems, policies, benefits administration, and compliance.
• Organizational Growth: Design scalable processes that support expansion.

Skills

People leadership

Talent acquisition

Workforce planning

Employee relations

HR compliance

Education

Bachelor's degree

Tools

HRIS platforms

HR technology

Job description

Flatbush Cats is a Brooklyn-based 501(c)(3) nonprofit working to reduce overcrowded animal shelters in New York City and prevent more cats from ending up on the street in the first place. What began as a grassroots rescue effort has grown into a citywide organization addressing the root causes through affordable veterinary care, access to spay/neuter services, and community outreach.

At the heart of our work is Flatbush Veterinary Clinic, a high-volume nonprofit clinic serving low-income pet owners, rescue organizations, and Trap-Neuter-Return (TNR) volunteers throughout Brooklyn. Each year, the clinic performs more than 7,500 spay/neuter surgeries—a number that continues to grow—while providing affordable wellness and dental care to thousands of pets.

By combining high-quality veterinary care with a commitment to accessibility, we're helping keep pets with their families while creating a city where more people and pets can receive the support they need.

What you’ll do:

At Flatbush Cats, our ability to deliver on our mission depends on the people doing the work. As our team grows, we’re looking for a People Operations Manager who can help us build a workplace where employees have the clarity, support, tools, and opportunities they need to do great work.

Reporting to senior leadership, you’ll lead People Operations across the employee experience—from recruiting and onboarding to performance, development, engagement, and retention. You’ll work closely with managers and employees across our growing operations, bringing consistency and structure where it’s needed while ensuring our practices remain thoughtful, practical, and connected to the realities of our teams.

You’ll have a meaningful opportunity to shape how we work and what it feels like to work here. You’ll strengthen the systems and practices behind the employee experience, help managers become stronger people leaders, and build approaches that can evolve alongside the organization.

You’ll thrive in this role if you’re energized by both people and process: you can navigate a nuanced employee situation with empathy and sound judgment, then turn around and build a better system to prevent the same challenge from happening again.

Work Schedule:

This is a full-time, exempt position with a five-day workweek and the flexibility to work remotely one day per week.

What you’ll get:

Compensation

The target hiring range for this role is $115,000-135,000 annually.

The hiring range reflects the anticipated range for new hires; compensation may increase over time based on performance and role growth, and the range may be adjusted as needed.

Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums

Health Reimbursement Arrangement (HRA) fully funded to cover the plan deductible, with funding levels based on coverage tier (employee-only, employee + spouse, or family)

Flexible Spending Account (FSA) with optional employee enrollment

$500 annual employer contribution to the FSA, provided regardless of enrollment, plus an additional employer match of up to $500 for employees who enroll

401(k) retirement plan with employer match: 100% match on the first 3% of contributions, plus 50% match on contributions up to 5%

Transit and parking benefit: $60 monthly employer contribution, applicable to either transit or parking at the employee’s discretion

Paid time off, paid sick time, and paid holidays

Key Responsibilities:

Strategic People Leadership

Partner with leadership to align people strategies with organizational goals.

Develop the People Operations roadmap to support growth and long-term success.

Use workforce data and trends to inform decision-making.

Talent Acquisition & Workforce Planning

Lead recruiting strategy and workforce planning.

Build a consistent hiring process and employer brand.

Partner with leaders to attract mission-driven talent.

Employee Experience & Engagement

Design and continuously improve the employee journey from onboarding through career development.

Lead initiatives that strengthen engagement, recognition, and retention.

Champion an inclusive and collaborative workplace culture.

Leadership Partnership & Employee Relations

Coach managers on performance, communication, and employee relations.

Guide performance management and professional development.

Lead sensitive employee relations matters with fairness and consistency.

People Operations & Compliance

Oversee HR operations, information systems, policies, benefits administration, and compliance.

Ensure employment practices meet all applicable federal, state, and local requirements.

Build efficient systems that improve service delivery.

Organizational Growth

Design scalable processes that support expansion.

Lead implementation of new HR programs and technologies.

Build the foundation for a growing People Operations team.

Qualifications:

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred. Equivalent professional experience demonstrating progressive leadership in Human Resources or People Operations will also be considered.

5–7 years of progressive HR experience, including experience partnering with leaders across multiple HR disciplines (required).

Experience building or improving HR programs, processes, or systems in a growing organization.

Strong knowledge of employment law and HR compliance (required).

Experience with HRIS platforms and HR technology (required).

SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred).

Experience in healthcare, veterinary medicine, nonprofit, or another mission-driven organization is a plus.