People Operations Leader

Topaz HR; New York (NY); On-site; USD 150,000 - 250,000; Full time

Job summary

Topaz HR in Brooklyn, NY, seeks a seasoned People Operations Leader to scale the HR function across corporate, administrative, clinical, and field teams. This hands-on leader will oversee payroll, benefits, compliance, employee relations, performance management, and HR systems while building scalable processes aligned with growth.

Reporting to executive leadership, you will advance workforce planning, develop engaging programs, and partner with senior leaders to drive organizational success.

Qualifications

• 7+ years of progressive HR or People Operations experience with leadership.
• Experience supporting employees across multiple locations and/or states.
• Strong background in employee relations, HR compliance, performance management, payroll and benefits.
• Experience supporting large, diverse, hourly, field-based, or high-volume workforces.
• Healthcare, home healthcare, long-term care, or another regulated environment strongly preferred.
• Strong communication and leadership skills with the ability to partner with senior leadership while remaining hands-on.
• Bachelor's degree in HR, Business Admin, or related field preferred.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or similar certification is a plus.

Responsibilities

• Lead day-to-day people operations across a multi-location organization.
• Partner with executive leadership on workforce planning, employee relations, retention, staffing, and growth.
• Oversee employee relations, investigations, policies, compliance, and complex employee matters.
• Manage payroll, benefits, leave administration, workers' compensation, HR systems, and employee records.
• Build scalable onboarding, performance management, and employee engagement programs.
• Develop HR processes, reporting, policies, and infrastructure across locations.
• Support acquisitions, new locations, employee integrations, and expansion initiatives.
• Lead and develop the HR/People Operations team while promoting accountability.

Skills

People leadership

HR compliance

Payroll & benefits

Employee relations

Workforce planning

HR systems

Communication skills

Strategic partner

Education

Bachelor's degree in HR or related field

SHRM-CP/SHRM-SCP/PHR/SPHR certification a plus

Tools

HRIS/HRMS

Payroll systems

Job description

People Operations Leader

Position Overview

A rapidly growing multi-state home healthcare organization is seeking an experienced People Operations Leader to lead and scale its people function across corporate, administrative, clinical, and field-based teams.

Reporting to executive leadership, this individual will oversee employee relations, people operations, HR compliance, payroll and benefits coordination, workforce planning, HR systems, performance management, and employee experience. This is a highly hands-on leadership role for someone who can build scalable people processes while remaining closely connected to employees and operational leaders across multiple locations. Regular travel to company locations is required.

Key Responsibilities

• Lead day-to-day people operations across a multi-state, multi-location organization.

• Partner with executive and operational leadership on workforce planning, employee relations, retention, staffing, and organizational growth.

• Oversee employee relations, investigations, performance management, policies, compliance, and complex employee matters.

• Manage and improve payroll, benefits, leave administration, workers' compensation, HR systems, and employee record processes.

• Build scalable onboarding, performance management, employee engagement, and people operations programs.

• Develop HR processes, reporting, policies, and infrastructure that create consistency across locations and support continued growth.

• Support acquisitions, new locations, employee integrations, and organizational expansion initiatives.

• Lead and develop the HR/People Operations team while promoting accountability, consistency, and a strong employee experience.

Qualifications

• 7+ years of progressive HR or People Operations experience, including leadership responsibility.

• Experience supporting employees across multiple locations and/or states.

• Strong background in employee relations, HR compliance, performance management, payroll and benefits administration, and people operations.

• Experience supporting large, diverse, hourly, field-based, or high-volume workforces.

• Healthcare, home healthcare, long-term care, or another regulated healthcare environment strongly preferred.

• Strong communication and leadership skills with the ability to partner effectively with senior leadership while remaining hands-on.

• Demonstrated experience building or improving HR systems, processes, policies, and employee programs within a growing organization.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

• SHRM-CP, SHRM-SCP, PHR, SPHR, or similar certification is a plus.

Compensation & Benefits

• $150,000-$250,000 annually, based on experience and qualifications.

• Full-time position based in Brooklyn, NY.

• Regular travel to company locations required.

• Competitive benefits package and opportunity to build and shape the people function during a period of significant growth.

About the Organization

The organization provides home-based healthcare and support services across multiple states, serving patients and families through a diverse workforce of caregivers, healthcare professionals, and corporate employees. The organization continues to expand its geographic reach, services, and operational infrastructure while maintaining a strong focus on quality care and patient experience.

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.