People Operations Leader - HR, Training & Benefits (Onsite)

Best Financial Credit Union; Muskegon (MI); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Job summary

Best Financial Credit Union is seeking a seasoned Human Resources lead to oversee full-cycle HR operations from recruitment and onboarding to compensation, benefits, and compliant employee records. You will manage payroll, training programs, and performance processes while ensuring regulatory compliance and strong employee engagement.

The role requires coordinating certifications, developing new hire processes, and collaborating with department managers to align HR initiatives with

Qualifications

• Associate (Preferred)
• SHRM or HR Certification (Preferred)
• Microsoft Office: 1 year (Preferred)
• Human resources management: 1 year (Preferred)

Responsibilities

• Screen applicants by conducting phone interviews and schedule in-person interviews
• Maintain employment and credential records and coordinate certifications
• Develop and coordinate a new hire process for all positions
• Coordinate staff training throughout the year, including product webinars, on-site training, and annual all staff training
• Design, update, and manage training materials
• Conduct training needs assessments and evaluate employee survey results
• Create and distribute employee engagement content via email, newsletters, and intranet
• Promote and enforce service standards across the organization
• Coordinate payroll, training, and licensing for Best Financial Insurance Agency
• Manage scheduling and documentation for Weekly Connect staff training
• Partner with department managers to create and maintain training checklists
• Coordinate orientation and training of all new employees
• Work with leadership to build human resources skills for day-to-day operations
• Oversee compensation programs to ensure regulatory compliance
• Administer employee payroll and ensure remittance to employees, vendors, and government agencies
• Administer benefit programs including health, retirement, death, disability, FSA, unemployment
• Administer paid time off programs including sick, personal, bereavement, jury duty, holiday, parental leave, vacation
• Maintain accuracy of the employee time off calendar and assist with scheduling
• Evaluate and improve benefit programs
• Develop individual development plans and 90-day action plan goals
• Develop progressive warning system and oversee employee discipline for compliance
• Coordinate fundraising with community charities
• Evaluate HR procedures and technology solutions
• Ensure integrity and security of employment records
• Assess organizational culture and provide recommendations
• Establish HR and training policies and procedures
• Create, revise, and retire job descriptions and classified ads
• Manage classified ads on corporate site and local media
• Oversee incentive programs and employee recognition platform
• Monitor employee apparel branding standards
• Coordinate ongoing employee engagement initiatives

Education

Associate

SHRM or HR Certification

Tools

Microsoft Office

Job description

Best Financial Credit Union is seeking a seasoned Human Resources lead to oversee full-cycle HR operations from recruitment and onboarding to compensation, benefits, and compliant employee records. You will manage payroll, training programs, and performance processes while ensuring regulatory compliance and strong employee engagement.

The role requires coordinating certifications, developing new hire processes, and collaborating with department managers to align HR initiatives with