Shift Leader - Fast-Paced Restaurant Ops

The Wendy's Company; West Palm Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Career advancement opportunities

Management training

Supportive team environment

Leadership development

Recognition and opportunity

Stable, established business

Job summary

Wendy's is seeking a Shift Manager to lead daily restaurant operations during assigned shifts, coach crew members, and uphold Wendy's standards for quality, service, cleanliness, and food safety. You will manage shift operations, support your team, and deliver an outstanding customer experience.

This role offers competitive compensation, flexible scheduling, and opportunities for career advancement into higher management positions, with hands-on training in restaurant operations and leadership

Qualifications

• Experience in food service or fast-paced customer service.
• Excellent communication and teamwork skills.
• Ability to supervise and motivate employees.
• Flexible schedule including evenings, weekends, and holidays.
• Basic math and cash-handling ability.

Responsibilities

• Direct, motivate, coach, and support Crew Members to deliver excellent service.
• Oversee opening, closing, and daily operating procedures.
• Resolve customer concerns professionally and ensure a positive guest experience.
• Ensure food quality, cleanliness, sanitation, and safety standards.
• Monitor speed of service, order accuracy, food waste, labor deployment, and shift productivity.
• Follow procedures for cash handling, register accountability, product rotation, and inventory control.
• Train new employees, provide constructive feedback, and reinforce performance expectations.
• Coordinate with restaurant management, communicate shift priorities, and report operational concerns.
• Demonstrate professionalism, accountability, urgency, and a willingness to assist wherever needed.

Skills

Leadership

Staff supervision

Customer service

Communication

Problem-solving

Job description

Wendy's is seeking a Shift Manager to lead daily restaurant operations during assigned shifts, coach crew members, and uphold Wendy's standards for quality, service, cleanliness, and food safety. You will manage shift operations, support your team, and deliver an outstanding customer experience.

This role offers competitive compensation, flexible scheduling, and opportunities for career advancement into higher management positions, with hands-on training in restaurant operations and leadership