People Operations Lead

black.ai; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join an ambitious AI company as a People Ops lead, where you'll shape the foundations of a dynamic team culture. This role offers the unique opportunity to influence employee experiences from onboarding to performance management in a remote-first environment. You'll collaborate closely with leadership to create impactful systems and processes, ensuring a high-performing and inclusive workplace. With a focus on innovation and operational excellence, this position is perfect for someone excited to make a significant impact in a fast-growing company. Embrace the challenge of defining what a people-centric organization looks like in the AI space.

Benefits

Flexible Working Hours

Equity Stake

Remote Work Opportunities

Team Celebrations

Professional Development Opportunities

Qualifications

• 4+ years in People Ops or People Partner roles at high-growth companies.
• Experience building strong cultures in remote teams.

Responsibilities

• Lead employee onboarding and manage HR systems.
• Coordinate team-building events and support performance cycles.

Skills

People Operations

Project Management

Organizational Skills

Communication

Cultural Development

Education

Bachelor's Degree

HR Certification

Tools

Rippling

Remote

Job description

About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’re well funded by leading VCs and angel investors, including Blackbird, Square Peg, the founders of Airwallex and Canva, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

• A global cross border fintech unicorn,

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume

… and a handful of other enterprise customers with over 1 million support tickets a year.

What's unique about this opportunity?

Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

High pay, high expectations, high performance. We’re building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team get the same monthly updates we send to our investors because they’re investors and owners too.

On the technical cutting edge. With our users we're defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it's white space for us to invent. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs.

No nonsense recruitment process. The process is: 1) informal chats with Remy and Steve to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and work with us. There's no better way for each of us to figure out if we like working together than to work together!

About the role and you

We're hiring our first People team member! You will work closely with the Head of Operations to build and lead our People function. You will have a significant impact across facets of People, from onboarding and culture to recruiting, performance, and compliance. You’ll collaborate with leadership and team members to create a world-class employee and candidate experience across geographies.

We’re a remote-first company with team members in Australia, the UK and throughout the US, and we care deeply about building a connected, high-performing, and inclusive team. This role is ideal for someone excited to shape the foundations of People at an ambitious, innovative AI company - with a healthy mix of hands-on execution and strategic input.

The right candidate

We’re looking for a People Ops lead who has experience building strong teams and cultures at a high-growth company. This role is perfect for someone who is:

1. Employee- and candidate-focused. You care about making every touchpoint — from onboarding to offsites — thoughtful and exceptional.

2. Operationally sharp. You’re highly organized and great at building structure where there is none. You’re energized by bringing clarity to complexity and driving projects over the finish line.

3. Accountable and autonomous. You take ownership of your domain and do what's required to make the team successful. You prefer action and impact to rituals.

We need someone who operates with a high degree of trust, discretion, and integrity. You’ll also be a cultural bar-setter and values carrier as we grow.

What you’ll do

• Iterate on and lead our employee onboarding experience

• Manage our HR systems, including Rippling (HRIS) and Remote (EOR), and seize opportunities to automate our workflows

• Plan and coordinate events that build team connection like offsites and celebrations

• Own the candidate experience end-to-end, partnering with our external recruiter and eventually taking over recruiting coordination

• Support performance cycles and build the systems and rituals that help our team thrive

• Jump in where needed to help move company operations forward

You might be a fit if you

• Have 4+ years of experience in People Ops or People Partner roles at a high-growth company

• Have helped build strong cultures in remote or distributed teams

• Are a strong project leader - organized, proactive, and comfortable taking ownership

• Communicate clearly, especially across time zones

• Operate with discretion and sound judgment, especially when handling sensitive data

• Are excited by the chance to help build a category-defining AI company

• Bonus: Experience with tools like Rippling or Vanta

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.