People Operations Lead

Piedmont Airlines, Inc.; Charlotte (NC); On-site; USD 50,000 - 78,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines, Inc. is seeking a People Operations Lead to oversee day-to-day operations within the HRIS and Strategy function, ensuring accurate handling of high-volume HR transactions. This role acts as the escalation point for processing concerns and drives operational excellence through standardization, documentation, and training.

The successful candidate will lead a team, partner with HRIS, and monitor SLAs, data accuracy, and process improvements in a fast-paced aviation environment.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Strong knowledge of HR operations, employee lifecycle processes, and transaction management.
• Ability to manage competing priorities in a high-volume environment.
• Excellent verbal and written communication skills.
• Experience with Workday HCM and centralized service models.
• Advanced Microsoft Excel and reporting skills.
• Experience supervising HR Operations, Shared Services, HRIS, or Payroll.

Responsibilities

• Lead, coach, develop, and manage a team of People Operations Specialists.
• Set performance expectations and monitor productivity, quality, and SLAs.
• Partner with HRIS manager for coaching, feedback, and development opportunities.
• Support workload balancing, resource planning, and prioritization.
• Oversee HCM transactions including hires, changes, leaves, terminations.
• Ensure transactions are accurate and timely per SLAs and policies.
• Monitor queues, resolve escalated issues, and guide prioritization.
• Ensure compliance with internal controls, policies, and audits.
• Document and govern SOPs, policies, and operational processes.
• Identify efficiency opportunities and standardize processes.
• Lead process improvement initiatives and deploy new processes.
• Partner with HRIS on system enhancements and testing.
• Analyze trends and recommend service delivery improvements.
• Collaborate with HRIS and SMEs to resolve issues.
• Serve as SME on operational workflows and People Operations processes.
• Monitor metrics, service levels, and performance against goals.
• Conduct quality reviews and audits within the HCM system.
• Prepare and distribute operational reports and audit results.
• Drive corrective actions based on audits and trends.

Skills

HR operations

analytical skills

data accuracy

communication

leadership

problem solving

Education

Bachelor’s degree in HR or related field

Tools

Workday HCM

Microsoft Excel

HRIS

Job description

The People Operations Lead will oversee the day-to-day operations of the People Operations team within the HRIS and Strategy function, with a focus on accurate, timely handling of high-volume HR transactions. This role serves as a primary escalation point for transaction processing concerns and supports operational excellence through standardization, documentation, training, and continuous improvement.

Location

Charlotte, NC (onsite)

Compensation

USD 50,000 - 78,000 per year (based on locale and experience). In addition to the competitive salary, bonuses are awarded in accordance with company policies and applicable criteria.

Education

A Bachelor’s degree in Human Resources, Business Administration, or another related field is required.

Key Responsibilities

• Lead, coach, develop, and manage a team of People Operations Specialists.
• Set performance expectations and monitor productivity, quality, and service level agreements.
• Partner with the HRIS manager to provide ongoing coaching, feedback, career development opportunities, and corrective actions when necessary.
• Support workload balancing, resource planning, and prioritization of team activities to meet operational demands and business needs.
• Oversee execution of Human Capital Management (HCM) transactions, including hires, job changes, organizational assignments, compensation changes, leave transactions, worker data updates, terminations, and other lifecycle activities.
• Ensure transactions are completed accurately and timely in alignment with established service level agreements, policies, and procedures.
• Monitor daily work queues; review, investigate, and resolve escalated transaction issues, data discrepancies, and operational challenges, and support workload prioritization based on business needs.
• Ensure compliance with internal controls, policies, and audit requirements.
• Develop, document, maintain, and govern standard operating procedures, policies, work instructions, and operational processes to support clear ownership, consistency, and adherence.
• Identify efficiency opportunities by eliminating manual effort and standardizing processes.
• Lead operational process improvement initiatives and support implementation of new processes.
• Partner with HRIS on system enhancements, testing, and deployment readiness.
• Analyze operational, quality, and workload trends and recommend solutions to improve service delivery.
• Collaborate with HRIS and Functional SMEs to resolve operational issues.
• Serve as a subject matter expert on operational workflows, transaction execution, and People Operations processes.
• Monitor operational metrics, service levels, workload trends, and performance against established goals and service commitments.
• Conduct quality reviews and audits to confirm transaction accuracy and compliance within the HCM system of record.
• Prepare and distribute operational reports, dashboards, audit results, and performance outcomes.
• Drive corrective actions and process improvements based on audit findings and operational trends.

Required Qualifications

• Strong knowledge of HR operations, employee lifecycle processes, and transaction management.
• Demonstrated experience building, documenting, and improving operational processes and policy.
• Ability to manage competing priorities in a high-volume environment.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to build partnerships across multiple functional teams.
• Experience managing service levels, quality standards, and operational metrics.
• Strong attention to detail and commitment to data accuracy.
• Ability to handle confidential information with discretion.
• Supervisory or leadership experience within HR Operations, Shared Services, HRIS, or Payroll.
• Experience with Workday HCM.
• Experience managing employee lifecycle transactions in a centralized service model.
• Experience with process improvement methodologies and operational excellence practices.
• Advanced Microsoft Excel and reporting skills.
• Experience with case management, knowledge management, or ticketing systems.
• Ability to work in a standard office environment, using computers and other office equipment.
• Occasional lifting up to 25 lbs.

Technology

• Human Capital Management (HCM)
• HRIS
• Workday HCM
• Microsoft Excel

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Employment Contingencies

• Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required.
• Proof of high school or GED completion is required.
• Minimum 18 years of age.

Application Deadline

August 12, 2026. Job postings expire at 11:59 PM Eastern Standard Time on the day before the deadline.