People Operations Generalist: Shape Employee Experience

webAI; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

webAI is seeking a People Operations Generalist Contractor to own the day-to-day employee experience—from onboarding through development and retention—across a growing, distributed team. You will help scale culture, policies, and processes in a fast-paced environment.

As we expand beyond 200 employees, the role will drive consistency, improve systems, and partner with leaders to strengthen performance while coordinating with Legal & Compliance on escalation pathways.

Qualifications

• 3-5+ years of experience in Human Resources, People Operations, or an HR Generalist role.
• Strong experience supporting employee relations and day-to-day HR matters.
• Working knowledge of federal and state employment laws and HR compliance requirements.
• Experience supporting benefits, employee leaves, offboarding, and employment changes.
• Ability to provide practical HR guidance to employees and managers and appropriately escalates higher-risk matters.
• Strong judgment, discretion, and experience handling confidential employee information.
• Excellent written and verbal communication skills.
• Rippling experience preferred.

Responsibilities

• Serve as a day-to-day People Operations resource for employees and managers during the leave coverage period.
• Respond to employee questions regarding company policies, benefits, leave, workplace practices, and general HR matters.
• Provide managers with guidance on routine employee relations matters, policy interpretation, attendance concerns, documentation, and employee issues.
• Support employee relations matters, including gathering information, documenting concerns, and escalating complex or high-risk matters to the VP of Operations and appropriate leadership.
• Support employee offboarding, including resignations and terminations, required communications, and coordination with the People Operations Support Specialist and other internal teams.
• Support benefits administration by assisting employees with benefits questions, qualifying life events, and vendor-related issues.
• Support employee leave administration, including employee communication, documentation requirements, and coordination with applicable vendors.
• Assist with employee changes such as promotions, compensation adjustments, title changes, transfers, and other employment updates.
• Provide HR guidance and support to the People Operations Support Specialist as questions or more complex situations arise.
• Partner with the VP of Operations on People-related matters requiring additional HR experience or judgment.
• Coordinate with Finance, IT, Recruiting, Legal, and department leaders as needed on employee matters.
• Support ongoing employee engagement, culture, recognition, and People Operations initiatives already in place.
• Assist with HR reporting, compliance requests, and other People Operations needs that arise during the coverage period.
• Maintain confidentiality and appropriate documentation when handling sensitive employee matters.
• Ensure established People Operations procedures and policies are followed consistently throughout the contract period.

Skills

HR Generalist

Employee Relations

HR Compliance

Benefits Administration

Leave Administration

Confidentiality

Communication

Tools

Rippling

Job description

webAI is seeking a People Operations Generalist Contractor to own the day-to-day employee experience—from onboarding through development and retention—across a growing, distributed team. You will help scale culture, policies, and processes in a fast-paced environment.

As we expand beyond 200 employees, the role will drive consistency, improve systems, and partner with leaders to strengthen performance while coordinating with Legal & Compliance on escalation pathways.