People Operations Generalist — AI-Driven HR & Growth

Extend; Northern (KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Stock options

Medical, dental & vision benefits

Flexible paid time off

Job summary

Extend is a fast-growing company transforming post-purchase experiences with AI-driven solutions for retailers. We seek a People Generalist to handle day-to-day HR operations, onboarding, benefits, and employee relations, while building scalable processes and embracing AI to automate workflows.

The role supports onboarding, records maintenance in HRIS, and cross-functional collaboration with Recruiting and People Operations to deliver an excellent employee experience.

Qualifications

• 4+ years of relevant experience in a generalist, business partner, consultant, or operations role in a fast-paced company.
• Experience supporting employees and managers with day-to-day questions and processes.
• Familiarity with core HR processes including onboarding, benefits, performance management, and compliance.
• Experience or strong interest in leveraging AI to optimize and automate workflows.

Responsibilities

• Serve as a first point of contact for employees and managers on HR policies, processes, and everyday questions.
• Support onboarding and offboarding, including new hire paperwork, orientation, and exit processes.
• Maintain accurate employee records and data in our HRIS, ensuring compliance and data integrity.
• Help administer benefits enrollment, leave of absence requests, and other People operations processes.
• Support performance management cycles and talent reviews by coordinating timelines, materials, and communications.
• Help document and route employee relations concerns as needed.
• Partner with Recruiting, and People Operations to deliver a seamless employee experience.
• Help coordinate People programs and initiatives, including engagement, learning and development, and recognition programs (such as Mento and LinkedIn Learning).
• Prepare reports and help analyze People metrics to support the team's decision-making.
• Help plan and coordinate company events, on- and off-sites, and other People team activities.
• Maintain and audit People records and required compliance documentation.
• Support fellow members of the People team with day-to-day administrative and coordination needs.
• Support internal communications related to People programs, policy updates, and key initiatives to help keep employees informed and engaged.
• Serve as a liaison for hiring managers kicking off recruitment efforts, helping ensure adherence to employer branding and process best practices.
• Continuously look for opportunities to improve People Team processes, infrastructure, and policies, and help implement solutions, leveraging tech/AI.
• Work closely with managers and employees to help strengthen working relationships, build morale, and support productivity and retention.
• Jump in wherever needed. We\'re a small, hardworking, collaborative team that values ownership and impact over titles.

Skills

HR policies

Onboarding

Benefits administration

Performance management

Compliance

AI for automation

Communication skills

Discretion with confidential info

Organizational skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

HRIS systems

Job description

Extend is a fast-growing company transforming post-purchase experiences with AI-driven solutions for retailers. We seek a People Generalist to handle day-to-day HR operations, onboarding, benefits, and employee relations, while building scalable processes and embracing AI to automate workflows.

The role supports onboarding, records maintenance in HRIS, and cross-functional collaboration with Recruiting and People Operations to deliver an excellent employee experience.