People Operations Co-op (Spring 2027)

Klaviyo Campus; Boston (MA); On-site; USD 34,000 - 49,000; Full time

Job summary

Klaviyo is seeking a dynamic co-op to support the People Operations and Benefits team in Boston. You will gain hands-on experience in HR operations while assisting employees and helping improve processes in a fast-paced, people-centric environment.

The role requires excellent customer service, confidentiality, and professionalism. Ideal candidates are undergraduates in HR/Business Admin with related coursework, eager to contribute in a collaborative team.

Qualifications

• Current undergraduate student graduating May 2028–May 2029 in HR/Business Administration or related field.
• Strong customer service skills and ability to communicate empathetically.
• Prior coursework or experience in HR is a plus.

Responsibilities

• Serve as first point of contact for employee inquiries on HR policies, benefits, and general support.
• Assist in administration of employee benefits programs including enrollment, changes, and terminations.
• Maintain accurate employee records in HR and vendor systems; help generate reports and analyze data.

Skills

Customer service

Communication

Attention to detail

Professionalism

HR knowledge

Education

Undergraduate in HR/Business Administration

Tools

HR systems

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

This is a 6-month (January 4th-June 25th, 2027) paid co-op experience out of our Boston, MA headquarters. All co-ops are required to work from our Boston office 5 days per week.

We are seeking a dynamic and motivated co‑op to join our People Operations and Benefits team. This role presents a unique opportunity to gain hands‑on experience in HR operations while supporting our employees and contributing to the overall efficiency of our team. The ideal candidate will have excellent customer service skills, attention to detail, and a passion for working in a fast‑paced, people‑centric environment.

How you will make an impact

• Serve as a first point of contact for employee inquiries regarding HR policies, benefits, and general support. Provide accurate information and ensure a positive employee experience.
• Assist in the administration of employee benefits programs including enrollment, changes, and terminations. Support in communicating benefits information to employees as needed.
• Maintain accurate and up‑to‑date employee records in HR and vendor systems. Assist in generating reports and analyzing data related to HR operations and benefits.
• Collaborate with the team to identify opportunities for improving HR processes and enhancing the employee experience
• Assist in ensuring compliance with local, state, and federal regulations related to HR and benefits administration. Participate in audits and compliance checks as needed.

Who you are

• Current undergraduate student graduating from May 2028-May 2029 with a degree in Human Resources, Business Administration, or a related field
• High level of confidentiality and professionalism
• Strong customer service skills with the ability to communicate effectively and empathetically
• Have prior experience or coursework in HR or a related field is a plus

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job‑related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations: $30—$30 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.